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Court Usher - Harrogate County Court

Brook Street
Job LocationHarrogate
EducationNot Mentioned
Salary£10.95 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

We are looking for a court usher to join our client the Ministry of Justice (MoJ). This role will be based at Harrogate County Court.If you are experienced within customer service or admin then this may be a great opportunity for youThe Ministry of Justice - Court UsherLocation: Harrogate County CourtSalary: £10.95ph Hours: Monday - Friday, 9-5 (37 hours)This is a long term, ongoing temporary positionPlease note: You would also have to be willing to travel to York as part of the role to cover there.Expenses would be covered.Role Overview:We are currently recruiting a Court Usher to join Harrogate County Court with our client, The Ministry of Justice. The role will include working as part of a flexible team. This is a very interesting and varied role. The suitable candidate will berequired to clerk the courts, you will be an essential first point of contact for all stakeholders involved with the court hearingResponsibilities include:

  • Keep Court room and hearing rooms tidy and well managed
  • Organise refreshments
  • Maintain supplies for recording equipment and operate it at the judicial request
  • Maintain supplies for court users
  • Obtain names of all parties in attendance and show into hearings at required time
  • Swear in parties and witnesses as appropriate
  • Complete court recording sheets
  • Photocopy any documents required by the courts
  • Provide assistance with post and other admin tasks as and when required
  • You will also carry out some general clerical work as required to support the work of HMCTS
What we are looking for:
  • Basic IT skills in Microsoft Windows (training will be given)
  • Strong recent admin/customer service experience essential
  • Recent Law Graduates with strong customer service skills considered
  • Be polite and helpful to all customers both external and internal
  • Remain calm, polite and tactful when dealing with difficult people
  • Vigilance and professional personality
  • Pass on important information to all concerned promptly and clearly, with tact and honesty
  • Be approachable, non-judgemental and honest and respects confidences in dealing with others.
  • Treat all colleagues fairly and be sensitive to their needs as individuals
You will be comfortable in dealing sensitively and professionally with people from all walks of life; many of whom may be vulnerable and under stress. Advice and support are readily available and there is little discretion to depart from standard procedures,which may require you to take a firm stance when those procedures are not understood or welcomed by a court user.*Please note working for the Ministry of Justice will require you to have photographic ID. This can be a Full-length Birth Certificate supported by a driving or provisional licence in your current address OR an in-date passport*Diversity in the workplaceAt Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and ableto discover their personal best.Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities andveteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engagingwith you. Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.If this sounds like the role for you, please apply now

Keyskills :
Customer ServiceAdministration

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