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2nd Line Support

Urecruit (Recruitment Advertising Solutions) Ltd
Job LocationHarrogate
EducationNot Mentioned
Salary25,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Role Details:Up to £30K doe - Full Time - Permanent, (Monday to Friday, 9am - 5pm) - 25 days holiday plus bank holidays - Auto enrolment pension - Free onsite parking and more!Client Details:Our client is a leading name in the financial services sector.Due to expansion, they are now looking to appoint an experienced 2nd line support to their internal IT team.Job Role:The Second Line Support Engineer is responsible for handling first, second, and in some cases third line tickets for incident and service requests. There will be some routine work required in this role such as regular checking on patching status, vulnerabilityscanning reports, Microsoft 365 sign ins then recommending a course of action.You will have the opportunity to work on a wide range of systems and solutions including laptops, servers, printers, switches, telephony, cloud-based services such as Microsoft 365 and vulnerability scanning toolkits.Key duties include:

  • IT Support relating to technical issues involving Microsofts core business applications and operating systems.
  • Basic technical support at the network level: WAN and LAN connectivity, switches, firewalls with a focus on security.
  • Regularly review and investigate alerts in systems such as Antivirus suites, patch and configuration management systems.
  • Keep system documentation up to date when performing any installation or reconfiguring tasks to transfer knowledge and maintain supportability of all systems across the team.
  • Ensure staff and stakeholder are kept up to date of any issues they have reported, and everyone is suitably notified of impending changes or outages.
  • Onboarding new staff and processing leavers and change of roles service requests to ensure that access to key systems is provided and removed in a time sensitive way.
  • Gathering information/ specifications from around the company to assist with projects.
2nd Line Support Specification:As well as having current/recent experience in a similar role, the ideal 2nd Line Support will:
  • Have a genuine interest in all things IT and will be keen to take on new challenges.
  • Have a good understanding of operating systems, business applications, printing systems, telephony and network systems.
  • Have excellent interpersonal skills.
  • Uses a range of methods to diagnose and resolve technical issues.
  • Have the ability to multitask and adapt to changes quickly.
  • Be highly customer focussed and will keep the relevant people informed in a timely, responsive way.
  • Be aware of GDPR and its basic principles and is able to work within corporate policies, and regulatory frameworks.
  • Be proficient in supporting Windows 10, and more recent versions of Windows Server.
  • Azure AD / Microsoft 365.
  • Microsoft Office.
  • Firewalls / Security controls.
  • Knowledge of supporting and configuration of networks - LAN/WAN/Switches.
  • SQL Server - supporting the SQL platform, managing permissions.
  • SharePoint online structure/ permissions.
If this sounds like the new role for you, then we want to hear from you.APPLY NOW not to miss this excellent career opportunity!

APPLY NOW

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