Care Coordinator

Job Description

Nwando Care is a local provider of home care and supported living services with over 6 years of experience and dedication to enhancing quality of life for others. We are proud of our compassionate team members designed to help people stay at home and healthierlonger.We are not just any care agency! Our mission is encapsulated as follows: No nonsense Wonderful workforce Always aiding and assisting Never neglecting your need, Delivering desired Outcomes.Our values are captured in the following statement: "Nwando provides the environment for long term success, supporting individuals with needs to lead fulfilling lives".Job descriptionAre you a ROSTERINGwhizz Understand the benefits of Peopleplanner, CM2000 and Webroster If so, read on as we might have just the opportunity for you.We are looking for a Care Coordinator who is qualified to at least Level 2 in Health & Social Care and loves logistical puzzles. You will be supporting our lead coordinator in their role to place care calls for our customers on a weekly basis.Salary: Up to £28,000.00 per year pro rata, PLUS additional pay care calls.The role can be fast paced, dynamic and sometimes challenging so an ability to keep calm, work efficiently , build strong relationships with customers and carers alike whilst maintaining your brilliant sense of humour is essential.Purpose of role in a little more detailTo make sure customers receive excellent quality care and support to keep them safe and comfortable in their own homes. A supportive and calm manner together with excellent organisational and communication skills are vital for this important role in ourcompany.Key responsibilityMake sure care assistants are appropriately allocated to customers so that care is delivered on time, safely and in line with customers wishes (as agreed in their care and support plan).DutiesLiaise with the registered manager and lead coordinator to make sure sufficient care assistants with the right skills mix are recruited to meet the needs of the business. Arrange cover for care assistant sickness, absenteeism or holidays.Accept, allocate and process new referrals for care and support promptly.Process changes to customers care and support.Make sure there is sufficient cover to deliver care and support on time.Monitor the allocation of care assistants to maximise efficiency whilst supporting them to maintain an appropriate work/ life balance.Use IT systems to allocate care assistants to provide care and support to customers. Work with Nwando Care supervisors to appropriately match care assistants to customers taking account of: Care assistant skills, experience and time to safely deliver the care and support plan The customers preferences and care needs Travel arrangements, routes and working patterns to make efficient use of care assistant time whilst meeting the needs of customers Changes in care packages Priorities when there are unexpected emergencies. Distribute staff rotas weekly.Take part in the PAID out of hours emergency on-call rota. This will only be required after the post holder has received full training and has been assessed as competent to provide appropriate guidance and advice in emergency situations.Work with the office team to maintain up to date electronic and hand written records. Use systems to record and monitor mileage and travel distances. Make sure that accidents and incidents are recorded, reported and acted upon.Keep all information about customers and their families secure and confidential.Talk to customers and their chosen representatives about their care and support taking account of different communication needs and levels of understanding.Work with the Nwando Care team and other health and social care professionals to deliver high quality homecare services and to make improvements where necessary.If you have the right skills for the role we would love to hear from you. Please feel free to message us or call, to find out more!

Keyskills :
CallsCommunication SkillsSocial CareBuild Strong RelationshipsRostering