Maintenance Assistant

Job Description

Reference: CL/PD/10-11/1012/19Job Title: Maintenance AssistantSalary: Competitive Working Hours: Monday to Friday - 08:00 - 16:30 - 40 hours per weekLocation: Hamilton, Airdrie, West ScotlandBusiness OverviewAtalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services,energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning servicesto the private and public sectors and supporting the local communities in which it operates.Benefits

• Holiday Allowance and Company Pension
• Mileage allowance
• Earn up to £500 for Employee Referrals
• Wide range of retail discounts, and corporate perks
• Join our Cycle to Work scheme
• Fully funded qualifications via our Apprenticeship levy
• Win monthly Superstar Awards

Your primary responsibilities will include:

• To be part of the Engineering Support team working on behalf of the SCTS/COPFS portfolio across Scotland.
• Completing minor plumbing repairs such as fixing dripping taps or running toilet cisterns
• Carry out legionella control activities such as water temperature monitoring
• Check, inspect and maintain all assigned building services equipment within capabilities
• To undertake general joinery duties, fabric repairs, minor plumbing and decorating tasks.
• Assist colleagues as and when required
• To ensure all delegated Reactive Works orders and PPM’s are completed within the contract defined time SLA’s & KPI’s. To maintain all buildings to a high standard through a proactive manor.
• Ensuring where requested all statutory and mandatory requirements compliance maintenance and records/certificates are always kept up to date
• Reporting to the Regional Manager/Supervisor they will be responsible for the delivery of the contract within their allocated sites and in accordance with the contractual SLA’s, Atalian Servest business policies and processes.
• The candidate will support the regional supervisor with implementation of an integrated approach for the delivery of all contracted services ensuring that all works are delivered safely, on time, within budget and to the required quality standards.

Technical

• To undertake maintenance duties as required to making sure all reports are accurately completed within specific timescales
• To provide a flexible approach to working practices within the maintenance team which could involve undertaking tasks associated with building maintenance
• Ensure contractual services are delivered in such a way that it is possible to achieve agreed SLA’s and quality targets.
• To produce accurate documentation as required and to keep up-to-date records of statutory inspections e.g. L8 documentation, etc.
• To undertake PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are met.
• To provide emergency callout response for the client as required and work as part of a call out Rota.
• To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met.
• To provide a professional service and represent the company in a way which ensures customer satisfaction.
• To take a pro-active approach to client liaison and ensure that concerns are dealt with or relayed to management as necessary.
• To be fully aware of contractual requirements and customer needs always.
• Working in a safe manner always, complying with current Health & Safety legislation and Atalian Servest H&S policy.

Customer

• Developing the service offering in line with customer requirements, delivering continuous improvement activities, responding to customer concerns and implementing corrective action when required
• Developing and maintaining strong relationships with clients, relevant stakeholders, staff and external bodies
• Developing effective communication and strong client / supplier relationships to aid business development and retention

Planning & Organising

• Ensuring SLAs and measurable KPIs for all works allocated to you are achieved
• Ensuring you have adequate resources to deliver the services in scope including direct labour and the supply chain to deliver the required volume of work to meet contractual SLA’s.
• Project yourself, your team and the company in a courteous and professional manner at all times.

Team

• Participation in FM and Atalian Servest management meetings as required.
• Sharing best practice with Regional Supervisors and Senior Management and the wider FM team.
• Working closely with colleagues across the Atalian Servest group to promote collaboration and an integrated delivery of client services.
• Work closely with the Regional Supervisor to undertake business improvement projects as directed.

Health & Safety

Helping create and maintain a positive safety culture, leading by example at all times

Ensuring all employees are aware of their obligations under the Atalian Servest Health & Safety Policy, and that work is carried out in accordance with the policy at all times.

Ensuring sub-contractors work in accordance with the Atalian Servest Health & Safety policy.

Ensure all works are delivered in accordance with the agreed Atalian Servest processes including the production of job / project specific Construction Phase Plans, Risk Assessments and Method statements to ensure that works are always planned and deliveredto the highest levels of safety standards. Ensuring that all health, safety and environmental incidents a