Veterinary Specialist

Job Description

Covéa Insurance is on the lookout for a Veterinary Specialist to join our team. We are looking for those passionate about pets to bring their technical expertise to a growing team eager to learn and develop. The Pet Claims team is a dynamic and excitingteam, responsible for providing customers with an excellent service in their time of need.This is a hybrid role, with the opportunity to work from home and from our office based in Halifax at Dean Clough.What would I be doing

• Use your expertise to review and evaluate veterinary medical records to assess technical and high value pet insurance claims
• Support the wider team on technical referrals, ensuring timely and informed decision outcomes
• Ensure sufficient cost control and accurate indemnity decisions are in place when dealing with claims, in line with policy wording
• Provide insight into performance of our growing team, through quality control checks
• Deliver feedback and training, sharing veterinary experience, to enhance skills and knowledge
• Review and take ownership of pet claims complaints, in line with FCA guidelines
• Provide insight into the root cause of complaints, providing feedback and upskilling where necessary
• Utilise and enhance MI to support claims, complaints and team performance and initiate process improvements where necessary
• Stay up to date and share industry trends and challenges through research and CPD
• Liaise with external partners, providing insight on performance and updates on technical claims queries

What we’re looking for -

• Experience of working within the Veterinary sector
• Preferable experience of working in the insurance/financial services industry
• A qualification within Veterinary Science (or a related subject)
• Excellent communication skills, both verbal and written
• A passion for embedding a culture of growth and high performance, with skills to share knowledge and expertise
• High attention to detail specifically when dealing with technical and high value claims and complaints
• The ability to effectively utilise MI and other metrics to support a high performing team, identifying improvements and changes to process to facilitate continuous improvement

What’s in it for me

• 36.25 working hours per week with flexitime
• Annual pay review and performance related bonus
• 25 days holiday + bank holidays
• Continued professional development through internal training, professional qualifications and apprenticeships
• Lots of support for your mental wellbeing through Covea Minds, who provide Mental Health First Aiders and an Employee Assistance Programme where employees can access additional support such as counselling
• 4x salary life assurance
• 7.5% minimum employer pension contribution to maximum of 9% (employee required to contribute minimum 1.5%)
• One volunteering day a year to support a charity close to your heart
• Health benefits such as free eye tests, flu jabs and the option to opt into private medical insurance
• Additional benefits such as discounted gym memberships, cycle to work schemes and discounts at lots of retailers

Keyskills :
Customer Service Insurance Quality Assurance Veterinary Pets