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IAG Officer West Yorkshire

Parkhouse Bell Ltd
Job LocationHalifax
EducationNot Mentioned
Salary?20,000 - ?24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job Purpose:We are recruiting on behalf of a first class skills, education and employment training provider who are recruiting an Information, Advice and Guidance Officer in West Yorkshire. The purpose of this role is to ensure clients are delighted with the learner engagement service. In particular, this includes engaging with potential candidates at schools, colleges and through other key stakeholders to provide information, advice and guidance, demystify work-based learning match candidates to live or forecasted work-based learning opportunities such as apprenticeships and traineeships. You will work closely with the marketing, employer engagement and centralized learner recruitment teams to run campaign-led engagement activity.Key Responsibilities:

  • Identifying and maintaining meaningful relationships key stakeholders such as schools, colleges, JCP branches, community and youth engagement centres and local authorities, by becoming trusted advisors to those organisations and their service users
  • Coordinating regular engagement campaigns that align with our overall engagement strategy, and particular clients recruitment needs
  • Attend careers events/shows (in conjunction with the marketing team) to promote our vacancies to suitable candidates
  • Providing information (and where appropriate advice) to potential candidates to help them make an informed decision about work based learning opportunities
  • Helping interested candidates apply for available vacancies, and become a part of ILE?s talent bank?
  • Supporting the employer engagement teams to facilitate and run assessment centre days - taking engage individuals and assessing suitability and matching for particular work-based learning positions (e.g. apprenticeships, traineeships and similar)
  • Assisting the centralised learner recruitment and employer engagement teams to meet their overall engagement goals by ensuring a pipeline of suitable candidates
  • Upholding our standard operating procedures and management events to ensure an efficient operation
  • Drafting (in conjunction with the marketing team) engagement materials - including advice, marketing and job advert copy
  • Contributing to our continuous improvement approach - to ensure our learner recruitment function is industry leading and becomes an integral part of our clients? businesses
  • Overall, you will also be expected to ensure that the employer client is delighted with our overall service provision, and that this is reflected in key satisfaction measures
  • Ensure our delivery exceeds internal quality expectations and external benchmarks such as Ofsted
  • Ensure that our overall commercial goals are met or exceeded, to provide a sustainable basis for our business
    • Competencies:
  • Teaching & Learning: A personal commitment to work-related learning, and the progress of learners
  • Candidate Rapport: Ability to build rapport with candidates over the phone - to illicit meaningful responses to assess suitability and to guide candidates successfully through the selection process
  • Prioritisation: Ability to understand organizational KPIs and client demand, and prioritise workload accordingly
  • Operational Efficiency: Strong attention to detail - in both adhering to and improving our standard operating procedures. An ability to identify suitability quickly and efficiently from CVs, applications and selection criteria
  • Team Player: Help your team members and other teams out, and know when to ask for help, to contribute to a sense of belonging for all staff
  • Drive and Tenacity: Relentless pursuit of individual, team and organisation goals - including in the face of challenge
  • Communication & Relationships: Strong communication and relationship building skills - including connecting with key stakeholders and creating mutually beneficial, sustainable relationships
    • Qualifications & Experience:
  • Previous KPI driven environment
  • Previous customer service, or other public facing engagement role
    • In return you will receive:
  • Salary £20,000-£24,000p.a (Depending on skills and experience)
  • Excellent Holiday Entitlement, Mileage, and Pension.
    • Required skills
  • Advice
  • Further Education
  • Guidance
  • Tutoring

    • Keyskills :
    Advice Further Education Guidance Tuting

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