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1st Line Support, Service Desk role Mandarin / Cantonese / Chinese Speaking

The Recruitment Crowd (Yorkshire) Ltd
Job LocationHalifax
EducationNot Mentioned
Salary£18,000 - £25,000 per annum, negotiable, pro-rata,
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

I am working with a global leader within the technology sector, who are looking to add to their IT support function within their Halifax offices.These roles are for Mandarin/Cantonese/Chinese speaking candidates only, as they will be working solely on the accounts within these language sectors.The roles are service desk lead, working on a night shift pattern between the hours of 10pm and 8am GMT time, to deliver a 24x5 service on a global basis.You will be providing 1st line support engineer support to fixing engineering queries on managed service customers solutions.Role will involve:

  • Provide technical support, answering support queries via the telephone, webchat, over Video Conferencing, using remote desktop tools and attendance at customer sites.
  • Ensure the management of Video conferencing and Audio Visual cases end to end, communicating with customers and keeping service managers up to date via email and case updates.
  • Ensure all cases are logged on vFire/ASM or Service Now, ensuring that detailed information is inputted, and cases are kept up to date with actions and next steps noted.
  • Carry out onsite/remote triage to assess faults/issues, devising a resolution based on triage and actioning next steps to ensure that the fault/issue is resolved.
  • Ensure that all cases are resolved within their designated SLA, where cases are at risk of breaching, escalate to the Service Desk Lead.
  • Escalate cases to the next level of engineer where appropriate
  • Champion and always demonstrate excellent customer service.
  • Provide support for high-profile customer meetings/conferences that require special solutions preparation and dedicated support on site or remotely when required.
  • Attend technical solution Handover Meetings fulfilling tasks that are a requirement of customer contract onboarding (adding/removing/updating assets in RMS/CMDB, Contract Handbook updates ad hoc reporting, raising problems and changes, attendance at CAB meetings)
  • Complete scheduled preventative maintenance visits, morning tests and monitor problematic/high priority rooms.
    • Skills required:
  • Proven technical support at a 1st line break fix engineer level in VC and AV technologies
  • Ability to interpret CAD drawing cable schematics, solution specifications and designs.
  • Experience in troubleshooting technical faults in.
  • Collaboration spaces, Conference rooms, Auditorium and Theatre A/V systems
  • Cisco Video Conference Systems
  • AMX/Crestron/Extron Systems
  • Biamp DSP systems
  • Amplifiers, mixers, microphones
  • Electronic whiteboards
  • An aptitude for both efficient and accurate working with excellent attention to detail
  • The ability to multi-task whilst prioritising work loads
  • Strong communication skills, both written and face to face and the ability to generate strong and lasting customer relationships
  • Excellent analytical and troubleshooting skills for problem resolution
  • Must have full clean driving license, clear criminal records check and successfully pass a drug test
  • Organizational and time-management skills
  • Microsoft Office proficient (outlook, Excel, power point)
  • Able to read and write basic English and compute basic math functions
  • Ability to speak Mandarin, Cantonese or Chinese is essential!
    • This role carries a salary of up to £25,000 per annum depending upon experience, which is inclusive of a shift allowance.If you would like to be considered for these roles, please send an up-to-date CV#IT #Tech #Technology #Supportdesk #Servicedesk #SupportEngineer #1stline #linesupport #ITsupport #techsupport #techjobs #ITjobs #Halifax #PermanentRole #Mandarin #Cantonese #Chinese #BilingualRole #ImmediateStart Required skills
  • Chinese
  • Fixing
  • Mandarin
  • Service Desk
  • 1st Line

    • Keyskills :
    Chinese Fixing Mandarin Service Desk 1st Line

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