Operations Assistant

Job Description

Operations AssistantSector: Architectural Ironmongery, i.e. Hinges, Locks, Door Handles and much more to the construction industry.Location: HainaultJob Type: PermanentCar owner and driver: Due to being on a large Industrial estate, with no public transport running through, being a car owner would be essential unless you live very localParking: Free parking on siteSalary Range: £18,000 to £24,000 depending on skill and experienceWorking Days and Hours: The core hours are 8.30am - 5.00pm Monday to Friday with 1 hour for lunch. The Operations Assistant is expected to work any other reasonable time outside of these hours if requiredAbout the companyThe company supplies Architectural Ironmongery, i.e. Hinges, Locks, Door Handles and much more to the construction industryThey have been established for 19 years and are looking to continue their exceptional customer service.OverviewThis role is a key part of the smooth running of the company office and warehouse. We expect the Operations Assistant to be part of the team, pitching in as required to make sure we do a great job and provide exceptional service to our clientsThe role will generally be split 80% to 20% in favour of the Office duties to the Warehouse work and can change depending on the volume of work which comes in. Therefore, we are looking for an individual with the positive attitude and is flexible to allparts of the role.Key duties breakdownOffice and Administration duties (80% of the role) include:Data entry of orders and customer information in Excel, Sage software and other databasesDealing with incoming and outgoing customer queries via email and phone.Updating computer recordsTyping information and completing reportsOrdering suppliesAll general administration duties to support the Owner, Senior Administrator and customers.Warehouse / Hands on duties (20% of the role) include:Physically taking in deliveries, unpacking and checking stock. Preparing and packing outgoing ordersBooking deliveries onto courier website.Keeping the warehouse and trade counter clean and well organised.Reorganising areas of the warehouse.Attitude and approachThere are three aims that are critical to our business and we expect all staff to help us deliver on these promises to our clients:Right first time, on time: accuracy of orders and orders arriving when we say they will are both incredibly important to us. The Operations Assistant needs to have a great eye for detail to check orders thoroughly and be well organised sothat schedules are met every time.Delivering fantastic service: every member of the team should be focussed on delivering fantastic service so that our customers love us and come back to us time after time.The ironmongery experts: we have a huge amount of knowledge about our products, advising and guiding customers to make sure they get exactly what they need. The Operations Assistant will not be an expert but should be interested and willingto learn about what we do.We aim to be the most helpful ironmongery company in the industry.Skills required to be suitable for the roleExperience of Excel and Outlook needed, additional training will be given.The Operations Assistant must be good at following processes and have a keen attention to detail.We expect this person to be open to learning and self-improvement and be able to use their own initiative when required.Willing to go above and beyond for the company and their customersBenefits of Working For the companyWorking with an Owner and Senior Administrator who combined have over 40 years of specialist Architectural Ironmongery experienceTo be part of the Growth and ambition of the buisnessOpportunity to gain further training on Excel, Sage and other areasFurther opportunity to learn about the architectural ironmongery trade.Working for a reputable organisation that was founded in 1999 and that has been established for 23 yearsFree onsite parking

Keyskills :
WarehouseAdministratorOperations AssistantArchitectural Ironmongery