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| Job Location | Guisborough |
| Education | Not Mentioned |
| Salary | 23,000 - 25,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Are you looking for a new exciting opportunity working as an ICT Technician to be based in Guilsborough, NorthamptonMain Duties of the Role To provide professional first and second line technical support to users within a Service Desk environment, via telephone, web, email and face-to-face (desk-side) during the service window. To manage incidents within agreed and communicated service levels and KPIs. To report and manage any incident that requires the services of a third party organisation. To report and manage any incident that requires the services of third line support. To ensure all problems identified whilst performing Service Desk duties are recorded and updated on the helpdesk system so the user is kept fully up-to-date with the status of each on-going incident and problem. To monitor and manage call queues to ensure that support calls are being escalated and resolved within agreed service levels. To ensure the highest levels of customer satisfaction for all services delivered.Your Skills and Experience Good working knowledge of Microsoft Desktop Operating Systems and applications is essential. Good working knowledge of Active Directory. Good understanding of TCP/IP, DNS, DHCP and VPNs. CompTIA A+ Certified an advantage. Good working knowledge of MAC Operating Systems, desktops, laptops and tablets. Hardware Break/Fix Experience - HP accredited to ASP level (ProLiant Servers and/or HP Commercial Desktops, Workstations & Notebooks) and Toshiba accredited is a distinct advantage. ITIL or Framework for ICT Technical Support (FITS) Qualified to Practitioner level is a distinct advantage, although training will be provided.Salary £23,000-£25,000 per annum