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Welcome & Service Assistant

Job LocationGuildford
EducationNot Mentioned
Salary£9.27 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Summary Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.The Hours - Full time 5 days a weekThe Pay: £9.27 per hourThe Contract: Fixed term contract until September 2021 What its like to work here River Wey & Goldalming Navigations & Dapdune Wharf is a tranquil waterway running for nearly 20 miles through the heart of Surrey. The Wey was one of the first British rivers to be made navigable, and opened to barge traffic in 1653. This 15-mile waterway linked Guildford to Weybridge on the Thames, and then to London. Click here for more information about this location What youll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. Who were looking for Were looking for someone who has:

  • An empathetic and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care.
  • Proven experience of working to measurable targets
  • Good team worker- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
  • Skilled listener with great people skills
  • Strong written and verbal communication skills
  • Well organised and able to work with minimum supervision
  • The package Benefits for working at the National Trust:
  • Flexible working whenever possible
  • Free parking at most locations
  • Discounts in high street stores, cinemas, National Trust properties and cafes.
  • Free entry to our properties for you, a guest and your children (under 18)
  • Generous annual leave
  • Subsidised health cash plan
  • Free 24-hour support service
  • Substantial pension scheme of up to 10% basic salary
  • Training & Development tailored to you
  • Up to 5 days of paid volunteering for you.
  • Click here to find out more about the benefits we offer to support you.

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