Trading Application Support

Benefits - Trading Application Support

Description of Duties - Trading Application SupportThe position of Trading Application Support consists of two main roles:

Key Responsibilities - Trading Application Support

Provide technical support to clients by:
Troubleshooting software issues and addressing client queries.
Implementation, configuration, and management of both in-house and partner software (MT4/MT5 Server, Domain Time, Nagios, etc.).
Implementing and checking changes to client server software.
Using software to log and track client queries/incidents.
Maintain and contribute knowledge base articles.
Following documented procedures to ensure standards and SLAs are met.

Provide internal support to the team by - Trading Application Support

Collaborating with colleagues to troubleshoot both internal and client hardware/software issues.
Work in partnership with the Operations team to deliver new products and product upgrades to clients.
Assisting the team with any incident escalations to Development and ensure that clients are kept updated on any outstanding issues.
Suggest continual service improvements within the team.
Ability to work together with the team to ensure constant support desk cover as necessary.

Skills and Qualifications - Trading Application Support

Be able to follow strict internal processes with a high degree of accuracy.
Have excellent written and verbal communication.
Have previous experience in a client-facing role (preferably support).
Have a logical and detailed approach to problem solving.
Have a strong technical mindset with an interest in software.
Be a fast learner with the ability to absorb new information quickly.
Have strong inter-personal skills, able to communicate with a diverse range of customers with varying levels of technical understanding.
Have a positive attitude and be able to persevere through challenging tasks to see them through to completion.
Have experience or understanding of hardware, software and Microsoft Windows Server operating systems and their maintenance.
Have knowledge and understanding of the FIX protocol.
Have a basic understanding of ITIL (Service Management module).

Working Hours - Trading Application Support

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