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Technical Support Officer

Surrey County Council
Job LocationGuildford
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The starting salary for this role is £24,780 per annumfor working 36 hours per week.Flexible working is supported where possible, including office and home working and occasional working from other offices and sites across the County.Are you looking for anexcitingopportunitytodeliverexcellentsupport to Surreys HighwayServiceThe Highways & Transport service is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets. The highway is the mostvaluable assetmanaged by Surrey County Council with a replacement value of approximately£7.5bn and is critical to the economic growth of the County. It is regarded bycouncillorsand residents as one of the most important services provided by the Council.The Technical Support Team provides a central administrative and project supportfunction,and you will need to work flexibly with a commitment to providing excellent customer service.As a Technical SupportOfficer,youwill respond toa high volume andwide range of requests,supporting the wider teams to deliver the overall objectives of the Service. You will be the first point of contact for public and SCC visitors at a key county office, therefore it is important that you promote a positive first andlasting image of the County Council.We are looking for someone who is enthusiastic, proactive and a motivated team player whocan demonstrate a passion for providingexcellent customer service.To be shortlisted foraninterview please complete the online application form and a personal statement to clearly evidence the following:

  • Previous experience ofprovidingadministrativefunctions
  • Ability to prioritise and plan own workload in the context of conflicting priorities
  • Customer focused approach and confident in dealing with and building a rapport with a wide selection of customers, both internal and external and striving for Customer Service Excellence
  • A positive, self-motivated and tenacious attitude with a desire to learn and be solutions focused through a commitment to continuous improvement
  • Good IT skills and proficient with Microsoft Office
  • Ability to work independently and as part of a team
  • Your ability to learn quickly and hit the ground running in a busy environment
At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about thevalueswe follow.For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can helpshape our Council. Additional InformationThe job advert closes at 23:59 on the 12th of October 2021.A date for interviews is to be confirmed.Contact DetailsFor more information on this positionplease feel free to contact Lee Girdlestone on or via email.ukWe look forward to hearing from you!BenefitsFrom flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 yearsservice, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visitMyBenefitsfor Surrey County Councilstaff.Our CommitmentSurrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We want to be an inclusive and diverse employer of first choice reflectingthe community we serve and particularly welcome applications from all under represented groups.

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