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Job Location | Guildford |
Education | Not Mentioned |
Salary | £25,000 - £30,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Service Desk Analyst (2nd Line) Guildford£25,000 - £30,000 Role Summary This position provides day-to-day on-site support (2nd line duties). The role is responsible for supporting the provision and continual improvement of IT support services from the IT Service Desk to the office in which this role is based and other offices when requested. Working within the IT Service Desk team and with other IT teams to support the delivery of a good quality IT Service Desk service (2nd line duties) to defined performance metrics.Previous experience of working within a law firm is desirable, with experience of legal applications; including case management, finance and reporting; including Thomson Reuters 3E, Thomson Reuters Mattersphere, iManage, Rekoop, VisualFiles, Proclaim, BigHand. The key accountabilities and responsibilities of the role are set out below. Given business needs and requirements do change over time, please note this list is not exhaustive and will be reviewed and updated periodically to reflect those changes.Technical Skills