Service Advisor

Job Description

Porsche Retail Group (PRG) have an excellent opportunity for a Service Advisor to work for one of the world’s most iconic brands and join Porsche Centre Guildford.This role plays a key part within the dealership, advise potential, new and existing customers on which service, or maintenance, may be required to be performed on their vehicle.If you’re an experienced Service Advisor with a dealership background, who loves to work in a fast paced environment, we’d love to hear from you,Core Responsibilities

• Ascertain the customer’s automotive problems by listening to customers description of symptoms; clarifying description of problems; conducting technical visual inspections via the Direct Dialogue Bay; checking vehicle maintenance records; examining serviceschedules as appropriate
• Determine services needed by reviewing service history and referencing manufacturer service intervals
• Required to book walk in customers and upsell Porsche Service’s and accessories.
• Provide assistance to bookings centre during peak periods as required
• Raise orders for parts identified
• Identify and sell value added services and accessories as required
• Track the vehicle through the workshop, remaining in constant communication with the customer during the repair process, updating the customer as required and ensuring delivery of the vehicle at the promised time

So, what makes life at PRG unique

• An induction like no other. As part of your welcome, you will enjoy a day at the Porsche Experience Centre, Silverstone, where you drive a selection of Porsches on the track.
• Porsche for a weekend. Once a year, for a special occasion, you will get a choice of a Porsche, at no additional cost to you.
• Every staff member is treated as a brand advocate. You will be able to support events, such as the Porsche GB Carrera Cup.

That sounds exciting, but what else

• Salary based on experience, OTE £50K +
• Option of a VW Group Vehicle at a preferential leasing rate
• 25 days holiday per year plus bank holidays, with extra days for long service
• Fixed hours each week - no shift patterns. Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm
• Private Medical Insurance, with the option to add your loved ones
• Dedicated mental health champions
• Employee representative body - your voice at work
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• Income Protection Insurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing

And what’s it actually like to work at Porsche Centre Guilford

• Redevelopment to be the biggest Porsche Centre in Europe by 2025
• A prime location with a local gym, shops, and 5 minute walk to train station.
• Free car parking near-by

And what about you

• We value attitude over experience and offer a comprehensive training and support programme, as you progress through the Porsche Aftersales Accreditation programme.
• You will have the opportunity to grow through our leadership development programmes

And finally – who are we

• Headquartered in Reading alongside Porsche Cars GB Ltd, we are owned wholly by Porsche Germany. We operate five Porsche Centres, two satellite Service Centres and a Trade Parts Distribution Centre in and around London.
• Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.
• You’ll find our culture of trust, integrity, and empowerment filters through every channel of our business.
• Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.

So, whats next

• Excited Wed love to hear from you
• Apply now with a copy of your CV and if selected, a member of the team will contact you for an informal chat
• You’ll then meet a one of our Management Team, so we can ensure the role is right for you
• And don’t forget to visit our ‘socials’, just search ‘Porsche Retail Group’.

How to ApplyPlease note that eRecruitSmart is advertising the role of Service Advisor on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consentto these terms.You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.We look forward to hearing from you!