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Pre & PostSales Engineer SaaS ERP, Supply Chain

Job LocationGuildford
EducationNot Mentioned
Salary£60,000 - £70,000 per annum, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Pre-Sales & Post-Sales Engineer required for this new exciting position working for a B2B SaaS provider based in Guildford, Surrey.Their SaaS product set is used by medium to large scale customers all over the word in the Food & Beverage sector - a background in ERP, Supply Chain, WMS or similar ideal.The JobWorking in a small team you will have technical responsibility for developing customers through the pre-sales and post-sales process. You will understand each customers needs and show how the application’s features and non-functional capabilities (security, integration, cloud infrastructure etc.) will transform their organisation. You will continue with the customer through to project implementation, supporting the design process and ensuring that the original vision and benefits are driven through for the customer.The product tackles complex problems so we require a fast learner who is used to working on challenging SaaS products and able to present solutions in an empathetic and understandable way so becoming a trusted advisor to users and IT departments.You will work with new and existing SaaS customers via face to face meetings and written communication. Although you will spend most of your time working from their Guildford, Surrey office, you will occasionally travel to customer sites worldwide, mainly Europe, Australia and the US. Also, presentations sometimes have to be delivered outside normal working hours to suit the customer’s time zone.You will work closely with the sales and delivery team ensuring the team deliver the best solution for the customer.Experience Required

  • Experience of working in a SaaS B2B environment essential working on complex products (ideally in the ERP, Supply Chain, WMS or similar space).
  • At least 2 years’ pre- and post-sales IT experience dealing with technically-minded users
  • Engaged with both users and IT departments in medium and large organisations
  • Developed and delivered standard and custom demonstrations
  • Worked actively on customer implementation projects in design, configuration or project management roles
  • Developed user / explainer content such as videos and written information
  • Explained infrastructure, security and integration aspects of the service in both face to face meetings and through written content such as infographics
  • Key qualities Required
    1. An action orientated approach - taking personal responsibility and driving others to get things done
    2. Becomes a trusted advisor and product expert for customers, connecting at personal and business levels, learning their industry
    3. Clear and concise written and verbal communication and delivers clear and powerful presentations
    4. Know enough about cloud infrastructure and security to hold a trust-inspiring conversation with customer IT departments
    5. Influencing and problem solving.
    Interviews taking place ASAP so get your CV in now for this great opportunity.**Please note you will be required to be in the Guildford office on a regular basis collaborating with their small team when not with customers.** Required skills
  • Post-Sales
  • Pre-sales
  • Supply Chain
  • ERP Software
  • saas
  • Keyskills :
    Post-Sales Pre-sales Supply Chain ERP Software saas

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