Membership Engagement Manager

Job Description

Membership Engagement Manager Location: Guildford office with the flexibility to work partially from homeSalary: £37,962 - £42,188 per annumContract: PermanentHours: Full time, 37.5 hours per weekWould you like to work within an innovative and engaging organisation that is working towards bettering the lives of others through cyclingCycling UK is proud to represent the voice of its 70,000+ members to ensure everyone can realise a better world by bike. We have a loud voice to lobby government, campaign for improved rights and inspire millions more people to cycle. Cycling UK is embarkingon an ambitious new 5-year strategy from April 2023, which will represent an exciting chapter in our organisation’s history. Focused on deepening our impact and expanding our reach, this role is integral in delivering transformational change to how we developour relationships with our supporters.The roleWe are seeking an ambitious Membership Engagement Manager to lead on delivering an enhanced membership experience which engages our members and deepens their relationship with Cycling UK.This role leads on our engagement & retention strategy, responsible for delivering an excellent member experience through the development of personalised customer journeys, streamlined operations, outstanding customer experience and tactical retention initiatives.The role will also involve leading on engagement plans to enhance members relationship with the charity and to maximise retention.The Membership Engagement Manager will review the various touchpoints throughout a customers’ journey to develop and deliver engaging personalised experiences that supports retention and considered value exchange. This role will give you the opportunityto take the heritage of a 145-year-old membership organisation and re-imagine what our value exchange with the cycling community is for the next generation.The postholder will also be responsible for the operational and administrative functions that underpin membership, overseeing the Membership and Supporter Care Team who are responsible for inbound general enquires. The individual will lead, support, andmotivate the team to deliver best in class customer experience whilst ensuring operations are streamlined and our ambitious targets are met.Tell us why you are the person to drive impact in this capacity. Explore the attached job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this opening. Focus on gearingyour supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to the person specification. This enables the selection panel to assess your relative strengths against the specified criteria.We are an inclusive organisation and would particularly welcome applications from candidates from a broad range of backgrounds. We strongly believe that diversity strengthens our work. If you are already passionate about cycling, that’s great, many of usare too! But if you are simply really excellent at what you do, no matter what your background, that is what matters most to us.If you think that this describes you and you are excited by the prospect of joining our team, please do get in touch to find out more.Applications will close at 09:00am on 15 November 2023.You may also have experience in the following: Member Relations Manager, Community Engagement Coordinator, Membership Experience Director, Engagement and Retention Specialist, Member Outreach Manager, Membership Growth Strategist, Community RelationshipManager, Member Involvement Lead, Engagement Programs Manager, Member Experience Advocate, Subscriber Engagement Coordinator etcREF-209 592