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IT Support Analyst - Fluent German

Job LocationGuildford
EducationNot Mentioned
Salary28,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-timeB

Job Description

IT Support Analyst - Fluent GermanAn animal health software company based in Guildford are looking to grow their IT Support team with the appointment of a Bilingual Support Analyst.The Support Analyst will be working as part of a team responsible for providing 1st line software support to clients that utilise the companies internally developed software. Youll be liaising with users on the telephone and via email and will have theautonomy to troubleshoot and resolve the queries yourself. Youll work closely with the development team to rectify code queries and have various escalation routes to support you if needed.Primary youll be supporting the user base both in the UK and Switzerland, so fluency in both English and German is essential with additional French language skills being highly desirable.In addition, youll need to demonstrate:

  • A background in providing 1st line technical support.
  • Prior application support / software support experience would be desirable, but not essential.
  • Any experience with SQL, HTML or CSS would be highly desirable but not essential.
This role is currently being worked remotely, however ideally candidates will be able to work from their office in Guildford, once the team returns to the office. The office is a hive of activity, a collaborative and friendly environment where they evenhave a bring your pet to work policy! Full training in their applications will be provided and youll be supported to further your skills and technical knowledge and there are uncapped opportunities for career progression.IT Support Analyst - Fluent German

Keyskills :
EnglishGermanSoftwareTechnical Support1st Line

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