IT Project Engineer

Job Description

IT Project Engineer - Sussex, Surrey, Hampshire, LondonWe are hiring for an IT Project Engineer for a new client based in a quiet countryside location set between Horsham and Guildford.The client is a small IT business with big plans for the future, an excellent management style that will suit a can-do attitude technician with an excellent knowledge or 2nd/3rd line and wants to work on more projects rather than helpdesk.The role will primarily be based at home with twice-monthly visits to the office in Guildford, however, you will need to visit the clients offices primarily in London.You must live within 1.5 hours of Guildford to be considered and have your own transport to get to the office.The role will suit someone who has a worked within an IT Helpdesk environment at least 2nd or 3rd line and is ready for the next step, or an established Project Engineer who is looking for a new challenging role with a new employer.The Role

• Develop and maintain the appropriate product and services knowledge and learn about new products as requested, including passing relevant technical certifications and maintaining appropriate vendor qualifications as required
• Deploy solutions to our clients in line with the project requirements for budget and timescale
• Ensure all deployments are signed off to client satisfaction, are fully and accurately documented and handed over to service desk
• Demonstrating strong commitment to service ethics and interacting with clients in a respectful, courteous and positive manner
• Ensure the security of client and company data and systems in line with the company security policy
• Provide presales response to colleagues within SLA as required
• Assist with scoping and recommending solutions, to include benefits, outcomes, materials and costs to allow sales team to quote
• Assist the support team with technical escalations, including out of hours, as necessary, where escalations are complex, create resolution plan and take ownership of issue until effectively resolved
• Assist on the support desk as and when required, including 3rd line support escalated issues.
• Demonstrate strong commitment to service ethics
• Build strong customer relationships, especially with key customer stakeholders and sponsors
• Always strive to provide exceptional customer experience
• Ensure all information is handled within company, ISO and legislative guidelines

Skill Requirements:

• Ability to build strong customer relationships, especially with key customer stakeholders
• Always strive to provide exceptional customer experience
• Manage customer expectation and lead them to customer satisfaction
• Active listening and good communication skills
• Well-spoken and smart appearance
• Good problem solving skills
• Passion for technology
• The willingness to work independently and within a team
• Able to prioritise and use initiative
• To be well-organised and thorough
• Flexibility and quick thinking
• A confident and determined approach

Technical Proficiencies

• Collaboration Services - Office 365, Google Workplace
• Cloud Platforms - Microsoft Azure, Amazon Web Services
• Virtualisation - VMware, vCentre, HyperV, XenServer
• Hardware - Dell, HP, Netgear, EMC, Cisco, Meraki
• Storage - Storage Area Networks, Dell EMC, Netapp, etc.
• Networking - LANs, VLAN, DMZ
• Exchange -2013, 2016, 2019
• MS SQL - 2016, 2017, 2019
• Application Access - Citrix, Remote Desktop Services
• Operating Systems - Windows Server 2012, 2016, 2019
• Unified Communications - 3CX, SIP, Leased Lines, EFM, FTTC, DSL
• Backup Solutions - Backup Exec, Veeam, Storage Craft

The salary is £45,000 to £50,000 negotiableThe benefits are -

• 22 days holiday rising by one each year
• 4% company pension
• PHI after qualifying period
• Free parking in the office

Keyskills :
CitrixService DeskVMwareWindows Server3rd Line Support