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Job Location | Guildford |
Education | Not Mentioned |
Salary | Salary negotiable |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
The starting salary for this role is £27,991 per annumand is based on a 36working hour week.The Highways Operations & Infrastructure group in the Highways and Transport Service provide excellent customer service in order to meet the demands of over 80,000 customer queries per year. Based in the Technical Support & Communication Team, the HighwayCustomer Officer is the local face of the service, acting as the focal information point for customer enquiries and licence applications. The role is interesting and varied.We are looking for a Highway Customer Officer (HCO) who will undertake a range of highway related works, including dealing with customer enquiries. Enquiries may involve applications for vehicle crossovers, tree and shrub concerns, or other highway issues.HCOs are responsible for managing their own workloads and ensuring customer response times are met.Work will include a mixture of office work and visits to sites and customers throughout the year.We are looking for a highly motivated individual who can make a valuable contribution towards maintaining the highway network. You will bring strong customer service, communication, organisational, and IT skills. You will have achieved a good standard ofSecondary Education and/or an equivalent level of experience in customer facing maintenance.To manage this key area of work, we are looking for someone who is confident to work on their own or as part of a larger team. To be shortlisted for interview your application and personal statement will clearly evidence: