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Head of Telephony

LR Legal Recruitment
Job LocationGuildford
EducationNot Mentioned
Salary£35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Head of TelephonyUp to £35kGuildford (GU1)You might be a Receptionist looking to take the next step in your legal career. Or you might be a Head Receptionist looking to work closer to home. If so, our client would be keen to speak to you. They are looking for a Head of Telephony to join their team,managing the telephony operations across their six offices. In this pivotal role, you will oversee a dedicated team, ensuring seamless communication and fostering a culture of excellence in client interactions.Please note, that whilst you will be based at the Guildford office, you must be prepared to travel between their other offices.Responsibilities:

  • Telephony System Management: Lead the optimisation of telephony systems and collaborate with IT teams for upgrades.
  • Team Leadership: Manage and support telephonists, fostering a positive work environment.
  • Training and Development: Develop comprehensive training programs to enhance receptionists proficiency and client satisfaction.
  • Performance Monitoring: Implement metrics to track system performance and generate insightful reports for improvement.
  • Client Services Excellence: Ensure consistent delivery of warm, professional client interactions and conduct regular audits to maintain standards.
  • Ability to Work Self-Sufficiently: Independently manage telephony operations and prioritise tasks effectively.
Essential Skills and Abilities:
  • Experience in a law firm or professional services environment.
  • Professional and courteous communication.
  • Positive attitude and strong interpersonal skills.
  • Organisational prowess and problem-solving abilities.
  • Flexibility for travel to various office locations.
If you would like to learn more about this opportunity, contact Matthew Heard for a confidential discussion.LR Legal is a specialist legal recruitment agency with a reputation based on trust and integrity. We will always ask your permission before sending your CV to any of our clients.The PQE identified on this advertisement is a guide only and does not preclude applications from those with more or less PQE.LR Legal Recruitment is operating as an Employment Agency in respect of this vacancy.*We require a lawyer who has gained the necessary experience for the position advertised. The PQE identified on this advertisement is a guide only and does not preclude applications from those with more or less PQE.

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