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Functional Consultant CRMHybridD365Consultancy

Silverbear
Job LocationGuildford
EducationNot Mentioned
SalarySalary not specified
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Silverbear is proud to be the leading Microsoft partner for membership and non-profit organisations in the UK and Ireland!Our trusted digital platform, built on Microsoft Dynamics 365, the Dataverse, and Azure, delivers world-class engagement to over seventy organisations serving 4.2 million members.We securely manage over £440 million of subscriptions, donations, and payments every year to support the foundation of our clients memberships.As part of the ClearCourse group, we also offer a competitive benefits package which includes: life assurance, private medical cover, income protection, company pension, annual discretionary bonus and 25 days annual leave, as well as additional flexiblebenefits to suit your lifestyle and enhance your well-being.As a Functional Consultant at Silverbear, you will be part of a highly customer focussed team working to deliver our Membership management solution. You will work alongside a Project Manager to:

  • Design and scope the customer membership solution needs and requirements
  • Advise, build and maintain membership systems according to customer needs and specifications
  • Develop excellent all round customer relations at all levels
  • Be actively involved from late sales (possibly assisting in presales) through to hand over to our support team
  • Identify and clearly document the customers business requirements and processes aligning it to the Silverbear solution
  • Deliver the CRM and Portal configuration, customisation and guide the implementation of the solution within each project
Our Membership ProductAs a functional consultant you will build a deep understanding of our product to define and deliver customer implementations. The key solution elements of our product that you will become expert on are:
  • Microsoft Power Platform using Common Data Service, with Membership solution
  • Self-service member portal
  • Events Management
RequirementsIdeally you will be a CRM functional consultant with some experience of delivering integrated solutions and web portal
  • Have minimum 5 years professional experience in a software/IT environment/membership management
  • Proven record of having responsibility and managing multiple workloads with time critical deliverables
  • Strong written & oral communication skills
  • CRM experience
  • Microsoft Dynamics 365 (Customer Engagement) Experience (desirable)
  • Microsoft Power Platform Knowledge & Experience (desirable)
    • Building Power Automate Flows (desirable)
    • Building Power Apps (Model-driven) (desirable)
    • Building Power BI Reports (desirable)
BenefitsCollaboration, challenge and enjoyment are three key elements of working life in Silverbear. We very much focus on finding the role to fit the person rather than the person to fit the role - ensuring that what you like working on is high on your objectiveagenda and playing to your strengths.We promote from within as much as possible and have developed individual career path plans for all of our employees - so working with Silverbear means you are always achieving and aware of what your own personal plan is alongside our business objectives.At Silverbear, we create a space for everyone to be the best they can be!About ClearCourseOur software products service clients in the Membership Services, Business Services, Events & Leisure, Retail and Payments Solutions industries. Our solutions help organisations become more efficient, effective and profitable, and achieve their goals byproviding them with technology platforms that integrate seamlessly with the most popular CRM, event management and marketing automation platforms.Our FAIR Corporate ValuesFuture-proof: We seek out innovation and we continually strive for progressApproachability: Were approachable and we communicate with respect and empathyIntegrity: We will only do what we believe to be the right thingResponsibility: We are accountable for ourselves, our organisation and the world around usAt ClearCourse we are committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, pleaselet us know.

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