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Customer Service Director

Job LocationGuildford
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service Director role forFMCG business. Strong established brand, impressive market share, financially robust, highly profitable and enjoying rapid growth. A fantastic opportunity! Your responsibilities will include:

  • Streamlining processes to boost efficiency and reduce costs
  • Providing guidance and coaching to the customer service team
  • Setting performance standards and monitoring KPIs
  • Maintaining high customer engagement and satisfaction
  • Interviewing and hiring new staff
  • Implementing IT and AI systems as needed
The successful candidate will have:
  • Extensive experience in customer service management
  • Expertise in process optimisation
  • Experience in integrating AI technologies
  • Ability to lead in a high-pressure environment
  • Appreciation for the impact of positive customer reviews

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