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1st Line Support / Helpdesk / IT Support

Job LocationGuildford
EducationNot Mentioned
Salary21,000 - 25,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

First line / 1st Line / helpdesk to provide technical support queries via phone & email. This role will be based onsite in Farnham but may also involve on-site visits to other locations around Surrey / Hampshire area.Knowledge of the following technologies would be advantageous: Active directoryand Group Policy, Windows Server and associated domain infrastructure, virtualenvironment management, Microsoft Deployment Toolkit, website development,Check Point configuration.

  • Motivated and focused on achieving results as part of team
  • Good telephone manner and communication skills, with empathy and patience
  • Good working knowledge of Google Workspace (Gsuite), Microsoft operating systems and fundamentals of networking
  • Strong understanding of PC hardware set-up and Operating System configuration
  • Desire to do practical work, see and enjoy a job well done
  • A willingness to learn and a flexible, pro-active approach to work
  • Maintain high standards at all times of personal appearance, timekeeping, attendance and respect of company property
This role would be suitable for a Junior / grad with CompTIA (or similar) or similar experience in an IT Support role.

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