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Voids Planner

Ad Warrior
Job LocationGrimsby
EducationNot Mentioned
Salary20,197 - 23,761 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Voids PlannerLocation: Grimsby / Boston (Agile Working)Salary: £20,197 - £23,761 per annumLHP are really pleased as theyve just had an internal promotion, which has now created a vacancy for a Planner to join the voids team.The RoleAs a Planner you will provide exceptional standards of customer service and optimise productivity through effective planning and works scheduling. Develop and maintain strong working relationships with both the Customer Contact Centre and Trade Supervisionfunctions whilst always operating in accordance with departmental practices, standing orders, and financial processes and regulations to enable the department to achieve its objectives in terms of time, cost and quality of service.What are Lincolnshire Housing Partnership like to work for LHP is an impressive company to work for and have recently been awarded a one to watch status in their first Best Companies survey. This role is flexible under their agile working policy; therefore, you will be able to work from wherever is suitable tocomplete the task at hand. This might be at home, on site, at their office located in Boston or Grimsby, or somewhere else.What benefits will I get from working for Lincolnshire Housing Partnership

  • An employee wellbeing package through their benefits partner Westfield Health
  • Opportunities to learn new skills, knowledge through their fantastic corporate training programme
  • A superb employer salary sacrifice pension scheme
  • 24 holiday days a year (plus bank holidays) with the ability to earn additional holiday days through full attendance
  • A family friendly agile working policy
What will I be asked to do as a Planner
  • Schedule resource ensuring all operatives have a full days work and that productivity is optimised for either Voids or Responsive Engineers
  • Ensure all work is closed out and tasks are completed
  • Advise residents if engineers are running late and if necessary, reschedule appointment at residents convenience
  • Reschedule any follow-on work reported by engineers from site
  • Ensure all time slots are correct for the tasks required as necessary
  • Regular and consistently update the Voids Planner for the regional area that you are assigned.
  • Take customer calls, diagnose repairs, agree appointments, and allocate works as necessary
  • Inform Supervisors and relevant managers if engineers miss appointments
What skills, attributes and experience will I need as a Planner
  • Experience Excellent organisation and prioritisation skills
  • Excellent written and verbal communication skills
  • Excellent literacy and numeracy skills
  • Ability to use Microsoft applications to produce a range of documents to a high standard using a variety of software packages
  • Ability to work with minimum supervision or as part of a team
  • Customer focused with a commitment to exceptional service delivery
What opportunities will I have for progressionAt LHP they are committed to investing in the development of their employees to enable them to realise their potential. There are many opportunities that LHP will provide you with to enhance your skills and assist in your career progression.They measure their success within this area by the number of internal promotions that they can achieve and that they are able to retain their best talent. The natural career progression route that would be applicable to your role is Planning Team Leader& Voids ManagerTo ApplyIf you feel you are a suitable candidate and would like to work for LHP, then please proceed through the following link to be redirected to their website where you can complete your application.All Offers of Employment are subject to a DBS Check and Satisfactory References.

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