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Portuguese Customer Service Host

Job LocationGreater Manchester
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.About Us: DigiOutsource is more than just a company. Were a global technology and e-commerce leader with over 20 years worth of experience inthe business. From our state-of-the-art offices situated in Cape Town, we manage and support operations, tech development, and customer service for a large international online gaming group based in Europe.We are fortunate to host an impressive mix of 41 differentnationalities from all over the world under one roof. This rare attribute has created a unique environment for our people, bringing exposure to multiple cultures, skills, and experiences uncommon to a South African-based business.Were early adopters of cutting-edgetech, using the latest tools across multi-platforms. Our potential is limitless, our future is primed - and were ready to lead the way with you!Purpose of the Role: Starting your career as a Customer Service Host is just the first stepping-stone in your personaljourney. Youll be joining a vibrant team in our International Customer Support Operations department, learning all there is to know about the online gaming industry.With a strong culture and community of knowledge-sharing and up-skilling, equal growth opportunitiesare a way of life at DigiOutsource. We believe that youre in charge of directing your future, and were happy to give you the tools you need to get where you want to be.The Onboarding Process: Lisbon Lisbon, Portugal will be your first stop where you willcomplete your training and begin work while our immigration team processes your work visa application for Cape Town. Full relocation assistance is provided by covering the cost of your flights, accommodation and shuttle service from the airport. You will beaccommodated in a furnished apartment with easy access to the office and public transport.Our Lisbon office also offers many perks such as: Daily meal allowance Free local beer every Thursday Casual dress code Referral commission The Onboarding Process: CapeTown Once your visa has been processed and the time has come for you to relocate to Cape Town, relocation assistance is provided by covering: Flights Shuttle service from the airport 3 months of free accommodation Our Cape Town office also offers many perkssuch as: A free meal daily on shift Free access to our gym Subsidised return flight home once per year Awesome coffee from our onsite Digi Coffee Bar Free Friday drinks at the Digi Bar Casual dress code Referral commission We have over 1 800 multi-nationalemployees as we provide services in the European Region, Canada and Australia. The diverse nature and culture of the company gives us the edge in a highly competitive market, thus making us an employer of choice in Cape Town. Due to the geographical locationswe service, please note that this position entails shift work based on the 24 / 7 operational requirements of the organization and its clients.Duties include, but not limited to: Responding to customer queries by telephone, email and online chats in PortugueseLanguage Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment Processing pertinent information into relevant databases Customer relationship building & management Problem solving tasks during shift Handling andtaking full responsibility for customer related queries Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc. Performing extra tasks given by managers / shift supervisors as required This jobdescription is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

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