Luxury Lifestyle Specialist

Job Description

About usAt Ten our goal is simple, to become the most trusted service business in the world.We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 800employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employeeloyalty schemes.We deliver our service through a combination of Tens proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring andto continue to improve the lives of millions of members.The RoleAs a VIP Personal Assistant you will service some of the most important members at Ten, including top entrepreneurs, leaders in the worlds of business, sport, and entertainment and some of ourcorporate clients ultimately important customers. You will be expected to grow and retain their loyalty by delivering World Class service to this extremely significant and expectant group of members, ensuring that every individual is able to truly live theirlife x Ten.To do this, when assisting members you will quickly and easily create connections, build strong relationships, and provide a seamless, tailored, valued and responsive experience every time. You will also take a lead role in continually improvinghow we match the wants and needs of both themselves and their family, role modelling your passion for service quality. You will help members with everything from organising dinner reservations at top restaurants, putting together ideas for celebrating specialoccasions or even finding a nanny. To achieve this you will be required to keep a keen and intimate understanding of our service offering and the expertise of your colleagues to succeed in matching potential member needs and offering a rich, world class serviceto members. Bringing Tens service to life in a way that suits each unique individual will be key to ensuring that theyre gaining as much value as they can from their membership, and they grow into true advocates of our service.Your key responsibilities willinclude: Establishing strong relationships with our members via telephone and written communications, truly understanding their requirements;Putting together suggestions / ideas / bookings based on the members requirements; Maintaining regular contactwith members, helping them tailor the tasks further;Actively cross-selling our travel lifestyle services. About you You are highly organised, take pride in your work and are great at thinking outside the box. You have a strong desire both to consistentlyexceed your key performance indicators as well as for personal development, being determined to succeed and eager to take on the next challenge - or add the next set of skills to your already formidable arsenal. You are passionate about delivering high qualitypersonalised service, are motivated and resourceful, and no request is too big or complex for you. In fact, you a love a challenge. You are a strong communicator, enjoy working in a fast paced environment and thrive on meeting and exceeding targets.You understandthe Swiss market and Swiss members, and be fluent in written and spoken German / French or Italian.