IT Service Desk Analyst

Job Description

Job IntroductionAbout the role:SCS IT Team is responsible for managing cloud-based services and on-site facilities for about 2000 users. Our services are SaaS by Construction related solution providers, and our effort is towards ensuring business requirements and service levels are met;aligned to collaborative delivery of technology solutions.We are looking at enhancing our capability and performance by onboarding a hands-on Support Service desk resource looking after the first line support for IT core services (O365 administration, Onboarding, Offboarding, Exchange etcetera) and support withother construction specific systems and projects as and when required (adequate training will be provided). The role is process and information driven and will be leveraged by the current ITSM system and the relevant application business owners.Flexible working: We welcome you to ask about the flexibility you need. This might be part-time, remote working, or compressed hours for example. Anyone who applies for a role can ask about flexibility at interview. In return, we will explore whatis possible for the role.Role Responsibility

• Understanding, and administering the SCS JV Office 365 tenant, including user administration, Azure active directory, exchange administration including user mail boxes, whitelisting, blacklisting, share mail boxes and resource mail boxes.
• Responsible for the creation of Office 365 Groups, including mail enabled security groups and email distribution groups.
• Responsible for level 1 support, including incident management and the restoration of service to the SCS JV user base.
• Responsible for the end to end JML (Joiners, Movers and Leavers) process, including the onboarding and offboarding of SCS staff and the Supply Chain.
• An understanding of Sharepoint, and MS Teams, and the relevant permission structures around the use of both tools.
• Responsible for the request fulfilment of service requests within the SCS JV.
• Understanding of and assistance to the Change management process.
• Authoring of documentation/training material for both IT and business and input into the knowledge management process.
• Ability to travel to the various SCS JV sites as and when required.
• Troubleshooting parent company support tasks as and when required.

The Ideal Candidate

• Experience with Microsoft365 administration.
• At least 3 years experience within an IT Service desk.
• Experience working within IT support for the construction industry preferable.
• ITIL V3 foundation preferable, or experience with ITIL Transition, Incident management and Change management disciplines.
• Experience with direct printing.
• Ability to work independently without much supervision.
• Team player.
• Ability to think laterally and outside of the box to find solutions.
• Ability to liaise with people on both a technical and non-technical level
• Good communication and outstanding customer service skills
• Ability to be dynamic, self-motivated and work on own using own initiative is essential

About the CompanyThe role will work on the HS2 project. HS2 is the UKs new high speed rail network. It will be a catalyst for economic growth across Britain, freeing up space on the existing railways and connecting 8 out of the UKs 10 biggest cities with fast, reliableand frequent high speed servicesThe Skanska | Costain | STRABAG (SCS JV) is delivering the HS2 London Tunnels Contract. Scope of works includes twin-bored tunnels (TBM), SCL tunnels, shaft sinking, bridge demolition and reconstruction, services diversions, earthworks and the constructionof site compounds.Youll be a welcomed member of the wider team, with opportunities to take on additional responsibility, join one of our networks for women, military or LGBT+ staff, and participate in cultural and social events with the local community (e.g. as a STEM ambassador).SCS Railways is a Disability Confident Employer. We welcome applications from candidates with a disability.Your personal and professional development is important to us. We welcome a discussion about how we can support you with further study, or professional membership or attainment for example.HS2working with Skanska, Costain and STRABAG, closely monitors job applications, to ensure an inclusive recruitment process. To ensure we are able to maintain this, and to recruit a diverse workforce, we require candidates to complete the diversity formas part of their application so we are able to monitor and improve our approach to diversity. Please note, all responses are anonymous and we will not share any of your data with other parties. All data will be held securely, (as stated within the Data ProtectionAct 1998) and will be reported to HS2.It is an SCSJV requirement that all employees, Design House, and Supply Chains must implement and comply with the requirements of ISO 9001:2015 Quality Management System, ISO 14001:2015 Environmental Management System with guidance for use, OHSAS 18001:2017Occupational Health and Safety Management Systems and ISO/IEC 27001:2013 Information Security Management System, Policies, Plans, Procedures and Processes, and statutory requirements as they affect the Joint Venture s operations and ensure that the requirements,as applicable within their discipline, are effectively implemented on the project. Develop a culture of safety on the project through the absolute commitment to the Zero Accidents target and ethos, and develops a wider awareness of quality, environmental issuesand demonstrates commitment to achieve continual improvement and Zero tolerance.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply