Community Engagement Manager

Job Description

Job IntroductionThe Community Engagement Manager (CEM) will be embedded into an area-based delivery team to deliver the projects communications strategy and develop plans for engaging with all third-party stakeholders, the local community and the public, acting as theprimary point of contact and the professional face of the project for stakeholder groups and the community within the defined geographic area.The CEM will report to the Senior Engagement Manager for all functional development, strategic direction and route-wide issues, as well as HR matters, to ensure the needs of both the integrated project delivery team, the client and the local community aremet.The CEM will proactively protect the clients, the companys and the projects reputation within the community, to ensure stakeholder concerns are understood and addressed as far as possible, helping to ensure that the project meets its obligations and behavesas a considerate neighbour at all times, whilst defending the projects programme and conveying relevant messaging regarding project progress and impacts to third partiesRole Responsibility

• Support the development of an integrated community engagement and public relations strategy for the whole project
• Develop and deliver effective local engagement and communications plans for the project within a defined geographic area
• Work as part of an area delivery team to review construction impacts and minimize effects on stakeholders, and deliver training and briefings to support this
• Support HS2 to promote a positive image of the project and raise public awareness of the benefits of the project, and participate in social value and community investment initiatives
• Lead the delivery of community engagement events within your area, supporting HS2 by drafting materials, undertaking event management e.g. drop-ins, exhibitions
• Presenting key messages to the community through a variety of media, including leaflets, posters, webpages, face-to-face discussions, site visits and presentations at public events
• Representing the project with key stakeholder groups, businesses and local authorities, to ensure effective communication of project updates and impacts
• Record and respond to all complaints, queries, compliments and third party issues within performance requirements, ensuring at all times that messages are consistent and appropriate
• Assist with periodic reporting on community related matters
• Build and nurture positive relationships with all community stakeholders to add value to the delivery of the project by being a good neighbour and embedding ourselves in the community
• Assist with identifying potentially sensitive situations and with reporting them appropriately within the project and clients teams, contributing the development and implementation of effective emergency plans
• Support the projects compliance with the Undertakings and Assurances, assisting on delivering compliance for all community related commitments
• Engage proactively with local education establishments and interest groups, and work with colleagues in Skills, Education & Employment to identify opportunities for the community
• Assist with the delivery of the projects Community Investment and Legacy programme, working with colleagues to realise investment in legacy projects
• Proactively engage in wider HS2 activities, attending contractor forums, supporting collaborative opportunities and sharing best practice and lessons learned

Required Qualifications & SkillsExperience of the construction industryExperience in managing engagement to supportthe provision of noise insulation and supplementary ventilation for residential propertiesRelationship management experience in a community engagement roleExcellent interpersonal skillsCredible communicator / presenter with large groups of peopleProven ability in effectively dealing with challenging situations and conflict resolutionProven ability to work under pressureProven ability to work both independently and as part of a multi-functional teamCapability of using Customer Relationship Management (CRM) systemsDesirable Qualifications & SkillsMember of Chartered Institute of Public Relations; undergoing CIPR CPD processtowards higher accreditation

• Media experience / training
• Capability of using Microsoft Dynamics

The Ideal CandidateRequired Qualifications & SkillsExperience of the construction industryExperience in managing engagement to supportthe provision of noise insulation and supplementary ventilation for residential propertiesRelationship management experience in a community engagement roleExcellent interpersonal skillsCredible communicator / presenter with large groups of peopleProven ability in effectively dealing with challenging situations and conflict resolutionProven ability to work under pressureProven ability to work both independently and as part of a multi-functional teamCapability of using Customer Relationship Management (CRM) systemsDesirable Qualifications & SkillsMember of Chartered Institute of Public Relations; undergoing CIPR CPD processtowards higher accreditation

• Media experience / training
• Capability of using Microsoft Dynamics

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