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Customer Service Administrator

Ascent Sourcing Ltd
Job LocationGreat Yarmouth
EducationNot Mentioned
Salary£19,000 - £22,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service AdministratorAre you interested in joining an ever-growing creative industry Are you friendly and customer-focused If so, this could be a role suited to you!The role:

  • Our client is looking for a new team member to help them continue to provide their customers with excellent service.
  • You’ll be the one of the customer service teams, point of contact for business owners. Our clients customers will be making purchases, and our client is there to support them every step of the way.
  • Our client thrives from customer feedback to pilot new ideas, you’ll need to listen to our customers and understand from them how we can build a product base.
  • You will be required to receive and direct incoming telephone calls and provide a range of administrative support to our clients Sales and Customer Service teams.
  • Ongoing training is provided from day 1 in order to help you understand our business and to support your professional development.
  • Some compatible experience would be desirable, along with strong IT, written and verbal communication skills. However, character and enthusiasm are just as important, and as such this could be a first job opportunity for the right candidate.
Hours:39 per week.Monday - Thursday: 8.30am - 5.30pmFriday: 8.30am - 4.30pmWhat you will be doing:
  • Quote preparation (product and delivery)
  • Sales order entry
  • Job entry
  • Booking in of deliveries
  • Manage customer agreements / questionnaires
  • Attend contract reviews
  • Assist with post sales customer service issues
  • Administrative housekeeping
What were looking for:Customer service experience (we will consider all industries)Passion for the customer journey and experienceEmpathetic, with a friendly and caring natureAdaptable to changeReceptive to feedbackWillingness to learn and developWhat youll get in return:
  • Basic salary of £22,500.
  • Cycle to work scheme.
  • Free daily parking.
  • Anniversary rewards.
  • Generous holiday allowance, not including bank holidays.
  • We provide free breakfast and snacks (Our clients kitchen is always fully stocked).
  • 25 days holiday plus qualifying statutory bank holidays.
  • Accident and death insurance.
  • Pension: The Company operates a combined contribution pension scheme available after 3 months of satisfactory service.
In addition, my client has a reputation for placing emphasis on continuous learning and have built an environment where they can make it possible every day! Internal growth is important to them and their goal is to guide every employee to realise their careeraspirations and strengths.

Keyskills :
CommunicationCustomer ServiceData EntryMicrosoft OfficeTelephone Manner

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