Postman/Postwoman with Driving and Callers Office duties Gravesend Delivery Office DA12 2AA

Job Description

VariousDelivery Postman / Postwoman with Driving and Callers Office dutiesJob reference:109212Location: Gravesend Delivery OfficeDA12 2AAContract: PermanentHours:30.00hours, 5 days per week across Monday toSunday workingbetween07:00 and19:00Monday toSaturday, 09:00 and 15:00 on SundaysHourly Rate: £12.40 Age 18+, £9.65 Age 17.Royal Mail is one of the UK’s best-loved brands. Every day, we’re bringing letters and parcels to people around the country; something that communities across the UK rely on. We are 150,000 strong with 500 years of history, and we wear our badge with pride. Now, we want you to wear it too.About the RoleDelivering mail and parcels to houses and businesses within a set area. You’ll be the face of Royal Mail in your local community, and work flexible hours to deliver the outstanding levels of service our customers have come to expect.You’ll start your day in the local delivery office, sorting the mail for your route. You will then need to complete the necessary checks on your vehicle, guidance on how to complete these checks will be covered during your initial training, before joining a colleague in a shared van to start your round. You’ll each be given a hand-held computer device to capture customer signatures for deliveries and the round will take around four hours to complete. We use a variety of equipment to convey the mail this includes the use of light weight and high capacity trollies which are supplied to carry your mail as you walk on foot between delivery points. You will move to new delivery areas throughout the day, driving your vehicle in a responsible manner and parking safely at all times before returning back to the delivery office.You will also be required to work within our Callers Office, you will manage customer enquiries and be responsible for dealing with damaged items, uncollected or undeliverable mail and mis-sorted mail. This is a customer facing role as you will be dealing with enquiries from the general public and be the first point of contact when a customer comes to collect their parcels.About YouUpbeat and self-motivated, you’ll be as happy working alone as you will be working as part of a team and getting to know the different people on your round. You’ll have a strong sense of community and the idea of doing a job that involves flexible shift patterns will appeal. We deliver mail come rain or shine, so we’re looking for safety conscious people who like being outdoors whatever the weather, and because there is walking involved in every round, you’ll also be someone who likes the idea of doing a job that will help you keep fit. Some experience in a customer facing role would be ideal.You will need excellent organizational skills, be able to work well under pressure, must enjoy working with the public and have a friendly and professional attitude. You should also be familiar with basic computer applications, but full training will be given.Driving licence requirementsA full UK manual driving licence (in your current UK address), with no more than six penalty points is essential, but a clean licence is preferred. Please note you will be required to show this at assessment.About usWe’re more than a household name. Using technology and logistics, we’re delivering a ‘one-price-goes-anywhere’, universal postal service to more than 29 million addresses across the UK – everything from birthday presents to exam results. This means you’ll make a difference to people’s lives, every day.Our postmen and postwomen are part of the community. We don’t just deliver post: we deliver a promise. No matter the location, we make it to that doorstep – and we make our customers smile. It might seem like a little thing but, together, we have a big impact.Royal Mail Group, delivered by people for peopleWe’re also an inclusive employer with equality, diversity and fairness at our heart. We welcome applications from individuals of all different backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants.PayWe offer an industry-leading pay and benefits packageAge 17 £9.65 + 6 months +12 monthsAge 18+£12.40£13.09 £13.78You will be paid weekly, with pay increments after six months and twelve months, subject to satisfactory performance. We also offer a weekly supplement of £25.66 (pro-rata) plus overtime and shift allowance if applicable for Delivery work.Benefits

Holiday entitlement starts at 22.5 days on entry rising with length of service (pro-rata)

Contributory Pension Scheme

Excellent career development opportunities

Full uniform provided

Childcare voucher scheme where you can save tax and National Insurance by paying for your childcare by the Childcare Plus scheme, and an excellent maternity/paternity leave policy

Cycle2work scheme

Many varied corporate discounts e.g. lifestyle discounts to include high street vouchers, travel & attraction discounts for family days out, fashion, gifts and health & wellbeing to include discount on beauty products and gym membership.

Shift patterns

Various30.00hours per week

Working between the hours of07:00and19:00,09:00 and 15:00 on Sundays

Fivedays acrossMonday to Sunday

Two days off during the week

What happens nextAfter you apply, your application will be reviewed and, if you’re successful, you will be invited to a face-to-face interview.We plan to hold interviews on Wednesday 12th February and Thursday 13th February 2020, therefore if you wish to apply please ensure you are available on thesedates.