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TUI Retail Assistant Manager, Silverburn, 37.5 Hours

TUI
Job LocationGlasgow
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Salary: £21,500(FTE equivalent)Joining the TUI Retail Team as an Assistant Retail Manager, you will coach and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products.You will put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.ABOUT THE JOB

  • Lead by example and role model company values to inspire your team whilst embracing change and rising to the challenges that this role brings
  • You will support your line manager with developing your team to be pro-active, investigate and resolve every question or complaint, however if things dont go quite right, youll be confident to step in and take ownership
  • Youll monitor and report on customer feedback and insight to support your Line Manager to spot trends and improve customer satisfaction and loyalty to grow our business
  • Your personality and experience will assist you to guide, coach and develop your team to collaboratively reach high performance and standards
  • Technology is evolving every day, so is TUI. By providing you with the best tools, youll build your knowledge to understand our customers and adapt your style to help answer questions from both customers and colleagues
  • Drive your team to exceed company sales and service objectives, in Retail we call it Smashing your Targets
ABOUT YOU
  • A proven passion for leading by example and delivering excellent customer service
  • A confident and fun motivator with the drive to exceed targets and overcome challenges
  • Skilled mentor to support your Line Manager with developing your team and retaining talent
  • Develop a fair and inclusive management style that understands our people are our most valuable asset
  • An organised individual who takes pride in their work and ownership of their development
  • Confident to balance accounts, comply with company policies and procedures and jointly responsible for managing every aspect of the store
  • Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance
ABOUT OUR OFFER
  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional TUI time off
  • Competitive salary with a commission scheme that rewards you for exceeding targets
  • Health and Wellbeing support in five key areasFinancial, Health, Social, Community and Career
  • Excellent rates with foreign exchange and discounts with retailers
  • Discovery daytime to spend working at a local charity or community
  • Investment in your development, starting with an interactive web based workbook alongside your store induction
  • Pension scheme and life assurance
At TUI, we know people are as diverse as the destinations we send our customers to. We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visitour Smile pageClick hereTo apply for this role, please answer the questions fully, we do not require a CV.Part of the application process will require you to complete an online assessment, this can either be completed once your application has been submitted or youll receivean email shortly after.

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