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| Job Location | Glasgow |
| Education | Not Mentioned |
| Salary | £25,000 - £30,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
We are an award-winning specialist software provider and due to staff movement, we are seeking an additional Training and Support Specialist to join our team at our Glasgow office, a mixture of working from our central office and from home, with some travel to visit clients in the surrounding areas for onsite training and support when this is possible. We are a well-established company who are dedicated to the design, development, supply and support of specialised software solutions to small and medium sized corporate Legal clients around England, Wales, Scotland and Ireland.We are seeking candidates with accounts experience, competent training experience and Microsoft Office Skills, plus ideally a solid understanding of legal practices and case management software. Experience of Legal Accounts, plus knowledge of the SRA (Solicitors’ Regulation Authority) Accounts Rules and the SOLAS (Society of Law Accountants in Scotland) qualification or an equivalent qualification such as AAT are all highly desirable. The key to the role is utilising your accounts and training knowledge to support our clients through their accounts and software-based queries over the phone and ultimately in person whilst providing new and existing clients with training and support.Reporting into the Head of Customer Support & Delivery, the role of the Training and Support Specialist is to be responsible for training and supporting the Legal Practice Management Accounts Software, maintaining a quality brand by delivering an excellent level of service and client rapport, and helping to achieve monthly, quarterly and annual turnover through effective support and training. Working 9am – 5.30pm Mon to Fri, you will receive a starting salary of up to £30k (dependent on experience) plus a discretionary annual bonus of up to 10% of annual salary (based on company and individual performance), 23 days holiday and a company pension.The main duties include: