Ticketing Assistant

Job Description

Company: DF Concerts and EventsDepartment: TicketingLocation: Glasgow, UKReports to: Head of TicketingWorking Hours: Fixed term contract position initially for 6 months. Full time hours Mon-Fri with additional weekends and evenings onsite at showsRole DescriptionThe main purpose of this job is to provide administration support to the ticketing department and to support Event Ticketing Managers in the coordination of the on-sale of concerts, managing ticket allocations and collating ticket sale figures. This is afixed term position for 6 months to help during our busy summer of outdoor events.What its like to work in the TeamDF Concerts bring the best live music and life affirming experiences to music fans across Scotland, year after year. Throughout their 1,000 concerts per year, DF Concerts work with some of the biggest names in music as well as champion the career progressionof newly established acts. Having previously organised Scotlands largest music festival, T in the Park, from 1994 to 2016, the company added the inaugural TRNSMT festival to the line-up in 2017. DF Concerts is also responsible for the 35k capacity GlasgowSummer Sessions and the 6K capacity Edinburgh Summer Sessions, held against the backdrop of Edinburgh Castle. Additionally, the company owns operates, quite possibly the finest small venue in the world, King Tuts Wah Wah Hut supporting the vibrant music scenefrom grassroots level, up.Who you areCompetencies / Skills / Knowledge / Experience

• Experience in ticketing or customer service preferred.
• Proven experience in delivering tasks that require accuracy and attention to detail.
• Demonstrable experience delivering multiple tasks to tight deadlines.
• Previous experience in ticketing or customer service would be desirable.
• Strong Microsoft and IT skills desirable.
• Good knowledge of Excel spreadsheet creation and management.
• Experience of Ticketmaster ticketing systems would be advantageous.
• Willingness and enthusiasm to learn other complex ticketing systems.
• Strong organisational skills, accuracy with a high level of attention to detail.
• Confident in dealing with the general public face to face, dealing with escalated complaints and ability to make quick decisions on behalf of the company.

BehavioursThe following attributes determine how the role will be carried out and are required to be a success

• You have a passion for music, taking great pride in playing your part in delivering first class, life affirming events to fans of all ages, backgrounds, and genres.
• You are by nature consistently conscientious, extremely accurate with an eye for detail.
• You are discreet, maintaining confidentiality and professionalism at all times.
• You are trusted, dynamic, pro-active, confident, self-directed, thrive when empowered and always a few steps ahead.
• You are a natural collaborator, working cross functionally and at all levels, internally and externally.
• You have a pro-active nature and have the ability to use self-initiative as well as work within a team. You can also lead a team when required.
• You are by nature organised, supportive and helpful.
• You are exceptionally discreet and tactful.
• Your communication skills are influential, strong, and effective.
• You think creatively.
• You have strength of character with a calm and diplomatic approach always mindful of the end goal.
• You have a flexible "can do" approach to working to ensure the job gets completed.
• You are courteous and respectful and believe strongly in creating a healthy, equal, working environment.

What the role includesDay to Day Concerts

• Check ticket availability across all ticket agents and venues. Take proactive action to move ticket inventory to maximise sales potential.
• Work with Event Ticketing Managers to co-ordinate the on-sale of concerts and events by the company. Providing accurate on-sale information to ticket agents and venues.
• Liaise with appointed ticket agents and outlets where required.
• Take responsibility for ticketing of King Tuts Wah Wah Hut events and become subject matter expert on Ticketweb setup and operation.

Administration

• To provide administration support in the collating and distribution of weekly ticket figures. Collating figures from ticket agents and venues and circulating these internally and externally.
• Process industry ticket buys from record labels and key contacts.
• Print and distribute tickets for local bands.

Additional Responsibilities

• Keep abreast of latest developments in ticketing/access control (such as mobile ticketing/premium pricing/artist services tools) and become subject matter expert promoting the use of such tools within the company.
• Contribute to regular 121s and take ownership for self-development.
• Deputise for Event Ticketing Managers where required.

Equal OpportunitiesWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balanceyour work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Its talent that matters to us and we encourage applicationsfrom people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.The CompanyDF Concerts and Events is part of Live Nation Entertainment which is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.APPLICATION DEADLINE: 30th January 2022. We reserve the right to close applications at any time.

Keyskills :
TicketingTicketing SystemsConcertsFestivals