Telephone Business Development Manager

Job Description

The OpportunityShawbrook is a new type of specialist financial services company, combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complexproblems that unlock opportunity for its rapidly growing customer base of over 300,000 UK consumers and businesses.Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business.TML is a specialist intermediary-only mortgage lender that provides products and criteria that meet the needs of borrowers who are not served by the high street.The Role & ResponsibilitiesReporting to the Business Development Hub Team Leader, you will manage inbound telephone calls, promoting The Mortgage Lender (TML), its services, products and criteria. The TBDM will identify the intermediarys business and case requirements by fact findingtheir needs and tailoring responses to match the requirements, whilst supporting their paired field Business Development Manager (FBDM).

• Providing support to introducers ensuring they understand our product range and credit policy via inbound/outbound calls and email channels
• Call out to newly registered brokers introducing them to TML
• Actively manage application pipeline through contact with the broker and internal departments
• Responsible for the management of the departmental email channels
• Provide technical support on portal and registration issues to intermediaries
• Undertaking pre-registration verification checks for new intermediaries
• Achievement of individual and team targets and KPIs to increase business volumes
• Input and maintain accurate and current CRM data
• Liaise with all areas of the business for pre- and post-sale queries
• Ensure brokers are submitting applications via the correct channels by managing the daily reports
• Challenge and evidence aspects of specific cases where we can demonstrate a case fits TML credit policy and product range
• Take ownership for complying with the Training and Competence scheme, personal development and regulatory training requirements
• Project work as and when required
• Provide support to field-based Business Development Managers as required
• Highlight new leads to the relevant regional Business Development Managers or National Account Managers

The Person

• Strong experience in the Mortgage or Financial Services Industry
• Previous experience in an outbound & inbound telesales environment
• Previous experience as a telemarketer or similar sales/customer service telephone role
• Strong communication skills both verbal and written
• A background of successful relationship building or client management
• Excellent call handling, listening and influencing skills
• The confidence to pursue leads and overcome objections
• PC literate with a good knowledge of Outlook, Word, Excel and CRM systems
• Ability to work on own initiative; solo and as part of a team
• Self-motivated and enthusiastic with the drive to succeed and deliver results

Ability to multitask to ensure SLAs are met Competencies