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Telemarketer

Matthew Algie
Job LocationGlasgow
EducationNot Mentioned
Salary25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

About us:Were born and bred in Glasgow. Our business was founded on the Clyde back in 1864, and were still here today. We are proud to roast exceptional coffee for thousands of cafs and hospitality businesses across the UK & Ireland.Our workforce has grown to over 200 to support our expanding customer base, product range and service offering. We count some of the industrys leading talents among our staff, from green coffee buyers and roasting technicians, to barista trainers and fieldengineers.Do you want to join our team of top talent in an exciting and industry-leading organisation Read on!Position: Telemarketer (Espresso Warehouse)Location: GlasgowJob Type: Full time, PermanentHours: Monday to Thursday 8:30am to 5pm, Friday 8:30am to 4:30pmSalary: Up to £25,000 including On-Target EarningsBenefits: 28 days annual leave increasing with service plus 4 bank holidays, cash-back medical scheme, private pension, life assurance, free on-site parking, staff discounts and more!Purpose of Role:An exciting new opportunity has arisen within Espresso Warehouse (EW) to apply for the position of Telemarketer.In your new role, you will interact with potential EW customers at all levels in UK and the EU. This would be predominantly using Microsoft Teams and phone connections, but situations may arise where you may interact with customers in person.The purpose of your role is to develop the Espresso Warehouse customer base and increase net sales within the existing customer accounts. This will involve researching potential new sales opportunities and developing sales through EWs extensive catalogue offood, drink, and hardware products.Key responsibilities:

  • Generate database of potential sales leads in UK and Europe (Coffee Roasters, distributors). This will involve internet searching and mapping the market
  • Proactive calling / emailing / Teams meetings to sell in products from EW catalogue
  • Answering client questions about credit terms, products, prices, and availability
  • Data capture / plan and diarise follow-ups
  • Input to EW Management of ways to develop additional business and generate more leads e.g. sales flyers, selling strategy, target customer groups etc.
  • Attend trade shows as required to generate contacts
  • Visit customers / potential customers as required (main contact will be via Teams)
  • Prepare weekly and monthly reports
  • Upselling calls to existing customer base on a scheduled basis
  • Administration of order processing as required
  • Input to Management on product & sales strategy
ExperienceTo be considered for this position it is essential that you have relevant previous experience in a similar role such as telesales, telemarketing, or prospecting professional. Youll be a confident administrator with a track record of meeting targets in a KPIdriven sales environment, or the right attitude to commit to this!Skills / KnowledgeAlongside your excellent administration skills, you will have an analytical mind and be keen to develop your commercial understanding and evaluation skills. You will be a confident communicator who works well individually and as part of the team. Youll becompetent with Word, Excel, Sage, PowerPoint, and Outlook, and youll be able to use your own initiative to work towards team and company goals.Personal Attributes
  • A calm approach and working effectively under pressure
  • A positive approach always
  • Excellent communication, influencing and listening skills
  • Good time management and prioritisation skills
  • Ability to learn and implement new ways of working
  • Provides excellent customer service
ApplicationIf this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and well be in touch as soon as we can.Thanks, from the Team @ Matthew AlgieEqual Opportunities:We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisionsare based on merit.Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexualorientation or gender reassignment status (protected characteristics).Your experience may include: Sales advisor, telesales advisor, sales executive, telesales executive, phone sales, telephone sales, etcRef 133 692

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