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Job Location | Glasgow |
Education | Not Mentioned |
Salary | 19,271 - 22,220 per annum, pro-rata |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Job Title: Technical Bureau OperatorLocation: Gorbals, Glasgow, G5 0USAnnual Salary: £19,271 - £22,220 + benefitsHours: 37.5 hrs per week - 5 over 7 shift patternThis is a full Time and Permanent roleOur client are a large and growing national facilities management company who have a long term facilities contract with one of the major national retail supermarkets.They are actively looking to recruit a new Technical Bureau Operator to join the Technical Bureau team.The role is available for an immediate start and is full time and permanent.The role is working 37.5 hours a week and will involve working 5 days out of 7, so will involve working some weekend shifts.The role will be working shifts of either 7.00am-3.00pm or 11.00am-7.00pm, you would tend to work 1 week of early shifts and then 1 week of late shifts. So please only apply if you are OK to work both shift times.Job Purpose:Triage and process automatically generated alarms from Refrigeration systems.Investigate manually raised jobs via remote diagnostic checks of the BEMS systems and resolve where possibleAnswer inbound, and make outbound, calls in a professional manner. Follow call scripts and capture relevant data in compliance with the agreed guidelinesProvide technical support to the field engineering teams and complete all administrative duties as requiredPrincipal Accountabilities:
Keyskills :
Administrative SupportField OperationsHelpdeskOperatorTechnical Support