Subcontractor Administrator

Job Description

Job Reference: TS/AM/30-08/940/2Job Title: Subcontractor AdministratorLocation: Office BasedLocation: GlasgowSalary:£23200 Contract:Permanent / Full TimeHours per week: Variable Shift Rota between Monday to Friday - 07:00 - 17:00, 09:00 - 19:00 - 38 hours per weekHybrid working between office and home location once full training has taken place.Working Pattern: 4 Days per week worked on a rotational basis between Monday and Friday. Any weekend or out-of-hours work completed will be carried out on overtime.Shift Pattern will be either 07:00 – 17:00 or 09:00 – 19:00 with a 30-minute lunch and 2 paid 15-minute breaks per dayBusiness OverviewAtalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services,energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning servicesto the private and public sectors and supporting the local communities in which it operates.Role OverviewWe are currently recruiting for a Subcontractor Administrator to join our passionate and driven team based at our Glasgow office.Benefits

• Informal hybrid/flexible working arrangements
• 25 days holiday + bank holidays
• Free fruit in our offices
• Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
• Wide range of retail discounts
• Regular social and charity events are held in our offices
• Get involved in charity events in the local community

Wellbeing

• Discounted gym membership
• Eye test £25 voucher and up to £100 towards glasses
• Join our Cycle to Work scheme via salary sacrifice
• Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our D&I initiatives and events
• Access to internal Mental Health First Aiders

Career development and recognition

• Immediate access to “Opportunity” our internal Learning and Development platform
• Required professional membership fees paid for
• Opportunity to win monthly Atalian Servest Superstar Awards
• Long service awards

Key Responsibilities:

• First point of contact for customers both internal and external
• Raising client work orders for reactive and corrective tasks (raised via telephone, email or client systems)
• Liaising with contractors in order to resolve all jobs raised
• Assisting in keeping work-in-progress levels on contracts to a minimum by ensuring timely updating and completion of jobs
• Adhere to established service level agreements (SLAs) and ensure timely resolution of facilities-related issues
• Deal with client chases and initial escalations
• Effective management of sub-contractors and obtaining updates
• Raise purchase orders and submit them to relevant 3rd parties
• Liaise with vendors and suppliers to ensure timely delivery of goods and services
• Working in conjunction with planning teams and operational managers to ensure seamless management of contracts
• Proactively identify opportunities to improve facilities management processes and enhance the overall efficiency of the helpdesk

About You:

• Applicants must have the right to work in the UK
• Strong Customer service skills – previous helpdesk experience would be advantageous
• Strong working knowledge of Microsoft Office packages
• Experience in working to deadlines and effective time management
• Ability to prioritise and organise own work whilst working on a variety of tasks
• Previous experience working in a facilities management environment desirable (Mechanical, Electrical, Joinery, Plumbing, Air Conditioning, Handyman Services)

How to apply If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)https://b/form/f3343c912a8643b69cfdc89dc2bbba8f