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Student Support officer

Pertemps Glasgow Perms
Job LocationGlasgow
EducationNot Mentioned
Salary12.52 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Our client who is based within the Public Sector, have a temporary role for a Student Support Officer, based in Glasgow west end. This is a temporary assignment for approx. 6 months. The rate of pay will be £12.52 ph. Hours of work will be Mon - Fri, 9am to5pm.Main Duties and Responsibilities

  • Provide a wide range of advice, information and first line support to students, resolving issues independently and referring/escalating to the appropriate services and personnel.
  • Facilitate referral routes and effectively triage student enquires to other services where and when appropriate (including Finance Office, Careers, Counselling & Psychological Services, Disability Services, Student Learning Development Service, InternationalStudent Support, Global opportunities, and Advisors of study).
  • Develop, promote, and facilitate a communications calendar to highlight services and initiatives at points in the academic year. Make full use of social media, Moodle, website, and other media used by students.
  • Keep abreast of the range of self-help resources and services available from student services to signpost students effectively.
  • Work with Student Support and Wellbeing to act as a point of contact for students identified as at risk. Develop awareness and understanding of policies to ensure continuity of support for students, and adoption of best practice throughout Services.
  • Work in partnership with services to gather regular student feedback, record and monitor service satisfaction and impact. Use this feedback to make recommendations for service improvement in the interest of the student experience.
  • Build effective relationships to deliver services in partnership across the institution and residences, including within Student and Academic Services and the wider student support teams within the 4 colleges. Forge effective working relationships withexternal agencies (such as Student Representative Council) to help supplement student support.
Skills and Experience
  • Experience of working in an advisory capacity in a service-orientated role with the ability to identify a range of complex issues, assess situations and provide appropriate guidance and support, escalating where appropriate.
  • Experience and track record in delivering excellent customer service.
  • Experience of interpreting and applying regulations.
  • Delivering presentations, workshops and promoting services both face to face and online, with experience of online delivery, through platforms such as Zoom, MS Teams and popular social media channels.
Desirable:Experience of working in Higher Education.Please contact Liz Campbell

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