Store Manager

Job Description

JOIN US!BUBBLE CITEA is a locally renowned bubble tea brand. We aim to keep our core value of high-quality drinks, outstanding customer service, cleanliness and hygiene. We are looking for those who love customer service to join our bubble tea family and deliver excellent customer experiences to ensure high level of customer satisfaction. Lastly, creating a family environment within the workplace is one of our key values, so our customers and employees are extremely valuable to us. To show how much we value our employees, we focus and invest on your career development and promotion. So, if youare looking for a career and not just a job, you are in the right place!OUR MISSIONContinuously innovate, improve our services and products to create the most memorable and happy experience for our precious customers.WE ARE LOOKING FOR

• Store Manager

YOU WILL BE

• Delivering excellent customer service to ensure high levels of customer satisfaction
• Managing, overseeing shop operations and ensuring efficiency and profitability in all daily operations of the store.
• Conducting HR duties i.e. recruiting, hiring, training and firing responsibilities
• Ensuring the team are continuously motivated and working together
• Undertaking store administration duties, setting sales quotas and KPIs, performance management and managing sales and financial reports
• Liaising and working with various departments i.e. HR, Operations, Warehouse and Marketing
• Protecting employees and customers by ensuring the company regulatory policies and daily guidelines of the store i.e. food safety and sanitation regulations are strictly followed and ensuring the store is clean and presentable
• Monitoring inventory levels and ordering new items
• Scheduling and managing the rota, ensuring there are enough manpower
• Ensuring the quality standards in customer service and health and safety are maintained
• Maintain the stability and reputation of the store
• Develop a passionate working environment and help our bubble baristas to constantly grow and improve
• Build, develop and maintain a high performing team
• Responding to customer complaints/concerns in a professional manner
• Training and educating your team on making drink processes and policies
• Managing and creating content for TikTok in your branch
• Completing reasonable tasks assigned by the company

YOU ARE

• Minimum 1-2 years’ experience in managerial/supervisor role in driving a high sales-focused culture in fast-paced food/beverage industry
• Able to work flexible hours, including evenings, weekends or holidays
• Legally eligible to work in the UK
• An energetic person with positive thinking, with a can do’ attitude
• Strong leadership and customer management abilities
• Maintain regular and consistent attendance and punctuality
• Willing to learn new skills and share your knowledge with our customers & the team

WE WILL

• Strive to provide numerous career progression opportunities to help your growth whilst being part of BUBBLE CITEA Family
• Treat you to free bubble tea drinks
• Offer you staff discount scheme on our tasty bubble tea drinks
• Provide you with a thorough step by step training to ensure you are fit in working with the team as quickly as possible

Category: Food & BeverageRequired skills

• 1Customer Service
• 1Store Management