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Service Team Leader

Search
Job LocationGlasgow
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Position Title: Service Team LeaderStart Date: 2nd January 2024Search are delighted to be recruiting for a Service Team Leader to provide support one of our clients in their business functional departments, by performing a variety of complex activities as well as ensure that customer service team operates at the highestlevel ensuring excellent customer experience.JOB DESCRIPTION

  • Insurance and claims management support
  • Attend customer reviews and initial set up of new customers
  • Record details of new enquiries.
  • Process & record all claims received
  • Ensure that all daily KPI data is completed in an accurate and timely manner.
  • Development of haulier performance reports.
  • Develop and implement business initiatives
  • Liaise with Finance Dept. and administration to ensure that all jobs are checked and correct on a weekly basis.
  • Manage customer/staff queries, complaints and general problem solving.
  • Be aware of potential problems and act pro-actively to prevent issues arising escalate if appropriate.
  • Manage, develop, and motivate the Customer Service Team
  • Ensure any employee data related to goal setting and performance reviews is updated.
  • Work with the Operations Manager and Team Lead to ensure the staff rota meets the needs of the business.
  • Manage team holidays and absences.
  • Assist with onboarding and training new team members.
  • Assist the team with other duties where necessary
The ideal candidate
  • Team Leader Experience
  • Service Experience
  • Must be strong and able to work independently and confident to make decisions
  • 100 % team player
  • Able to work in a fast paced environment
  • Quick learner to understand our company Transport Management System and processes.
  • Good communication skills and manners.
  • MS Office knowledge
Benefits and Incentives
  • 25 vacation days
  • Hybrid working
  • Company Incentive Scheme
  • Private Health Care
  • Company Pension
  • Incentive Programmes
  • Life Insurance
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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