Senior Fraud Customer Service Advisor - Atlantic Quay, Glasgow

Job Description

End DateSunday 31 July 2022Salary Range£19,350 - £21,500Agile Working OptionsFlexible / Variable HoursJob Description SummaryAt Lloyds Banking Group our primary purpose is to help Britain recover and then go on to prosperOur goal of becoming the bestbank for customers is only realistic if were making a genuine difference to Britains people, its businesses and communities.And you can help us to achieve it...Job DescriptionSenior Fraud Customer Service AdvisorContact CentresSite: Glasgow, AtlanticQuayStart Date:5th September 2022Shift Pattern:4 Day week EveningsHomeworking: Option to work from home after initial 3 month training and supervision*At Lloyds Banking Group our primary purpose is to help Britain prosperAnd this is only realistic if weremaking a genuine difference to Britains people, its businesses and local communities.You can help us to make it possible...Were currently looking for caring people to join our centrally-based contact centre to support customers from our Bank of Scotland,Halifax and Lloyds Bank brands.Beyond the satisfaction of helping people every day a role with us brings other rewardsWell give you an initial cash package of £22,136 comprising a full time equivalent basic salary of £21,285 and a Flex cash pot of £851.Thispot you can take as cash or spend on a wide range of options such as:Buying extra or selling holidays to suit from your 30 days leave (pro rata, including bank holidays) - ideal for half terms or that mini break.Extending the private medical cover youll receiveto family members.A Flex Card providing up to 15% discount with over 70 well known retailers.Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - supporting sustainability!In addition, youll also be eligible for anannual bonus opportunity.Youll also get the following:Various share schemes (including free shares)A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.Further everyday discounts on the weekly foodshop, travel and electronics/mobile through our PerksAtWork scheme.And theres a number of free health and well-being offerings and generous maternity/paternity and adoption leave policies. Everything is geared to suit your lifestyle, and well also be investingin your future.About our Atlantic Quay site...With a passion for charity fundraising equal to the development of our colleagues careers this state-of-the-art site also has the following facilities;Extensive transport links through rail, bus, taxi servicesall easily bookedFree on site Wi-FiToms on handBreak out areas with TVsQuiet reflection roomsA kitchenette equipped with a fridges, microwaves & coffee makersA range of vending machines offering hot and cold beverages crisps and confectionaryOn site showers& changing facilitiesOutdoor picnic benchesSo whats involvedYoull take inbound customer calls and do your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).Youll care to understandwhat matters to them and if you dont know the answer then youll have access to plenty of colleagues that do so youll learn to become better every day...This is the sort of person were after...Crucially, youre a people person - working with your team toprovide a really crucial service to millions of customers.Youll want to put yourself in the customers shoes, show empathy and be dedicated to resolving their query.And youll show the commitment to deliver on your promises and go above and beyond for yourcustomer.Theres no need for any previous financial services experience... Well provide all the training you need around our products and services in a comprehensive 4-week programme and, when youre ready, extra training to support victims of fraud.Can youimagine what a worried customer is going through when they call about unknown transactions Youll be trained to be able to actually fix the problem, there and then, to prevent financial crime and make a meaningful difference...Well just need you to committo a shift pattern for 12 months (after which you can request a change to your working pattern to suit you). We can also offer home-working as an option after 3 months if everything is going well...Working Pattern4-Day Week (Evenings) pattern:This is a fulltime (35 paid hours per week) shift pattern called "4-Day Week (Evenings)"It is flexible from the premise that start / end times and non-working day days change from week to week based on customer demand however you will be given notice of your pattern onan 8-week rolling basis enabling you to plan activities outside of workThe pattern has various start times between11:15am and 1:15pmYou will be required to work a maximum of4 days out of 7 days(based on a Monday-Sunday week)Over a 4-week period you willbe required to work amaximum of 1weekendday thiscould be a SaturdayoraSunday and will be placed in any combination that best suits customer demand (when you work a weekend day, your non-working days in that week will be based on customer demand)AboutapplyingAs a leading employer were passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.And just let us know if any reasonable adjustments are needed to our recruitment processes- well try to accommodate them...InterestedSo if you have the passion for helping people were looking for then wed love to hear from you...Our roles often generate a lot of interest and can close early so dont miss this chance to apply!At Lloyds BankingGroup, were driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us youll have a key role to play in shaping the financial services of the future,whilst the scale and reach of our Group means youll have many opportunities to learn, grow and develop.Were focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities weserve. Together were building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.