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Senior Fraud Customer Service Advisor

Careers In Group
Job LocationGlasgow
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

End dateFriday 22 December 2023Salary range£23,370 - £24,600Agile Working OptionsHybrid WorkingJob descriptionJOB TITLE: Senior Fraud Customer Service AdvisorSALARY: £25,707LOCATION: GlasgowHOURS: Full-timeWORKING PATTERN: Flexible Mixed pattern:

  • Start times between 7am and 3pm and end times between 3pm and 11pm
  • Maximum of 5 out of 7 days (based on a Monday-Sunday week)
  • Maximum of 2 weekend days over a 4 week period
START DATE: 5th February 2024About this opportunityDo you want to be part of a team that makes a genuine difference to customersWere currently looking for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands.Can you imagine what a worried customer is going through when they call about unknown transactions Youll be trained to be able to actually fix the problem, there and then, to prevent financial crime and make a meaningful difference...Youll take inbound customer calls and doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).Youll care to understand what matters to them and if you dont know the answer then youll have access to plenty of colleagues that do so youll learn to become better every day...About usLike the modern Britain we serve, were evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. Were growing with purpose. Join us on our journey and you will too...What youll needTheres no need for any previous financial services experience... Well provide all the training you need around our products and services in a comprehensive 6-week programme and, when youre ready, extra training to support victims of fraud.Crucially, youre a people person - working with your team to provide a really crucial service to millions of customers.Youll want to put yourself in the customers shoes, show empathy and be dedicated to resolving their query.And youll show the commitment to deliver on your promises and go above and beyond for your customer.About working for usOur focus is to ensure were inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And its why we especially welcome applications from under-represented groups.Were disability confident. So if youd like reasonable adjustments to be made to our recruitment processes, just let us know.We also offer a wide-ranging benefits package, which includes:
  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 22 days holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies
From 1st April your cash package will increase in line with an annual review of pay.Want to do amazing work, thats interesting and makes a difference to millions of people Join our journey.About our Atlantic Quay site...With a passion for charity fundraising equal to the development of our colleagues careers this state-of-the-art site also has the following facilities:
  • Multi faith prayer room
  • On site showers and changing facilities
  • A kitchenette area on each floor which is equipped with a fridge and microwaves
  • Free hot beverage machines located on our 2nd and 4th floors
  • Break out areas with TVs
  • Free on site Wi-Fi available
  • Option to join the local Sports & Social committee and get heavily discounted offers such as Cinema tickets, Theatre and fun days out across Glasgow and other locations
  • City Centre location is also close to great shopping, hospitality and cultural activities
  • Discounted Car Parking through using NCP ParkPass App at their Central Station and Mitchell Street locations

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