Senior Customer Service Advisor – Wealth

Job Description

As a Barclays Wealth Client Services Executive you will bepart of a dedicated team with an inclusive and knowledge sharing culture. Youwill be the first point of contact for our customers, creating an exceptionalclient experience through a wide variety of inbound telephony calls. This is anexciting opportunity for you to develop client relationships and join theWealth Management Client Services team at a time of growth.Barclays is one of the worlds largest and most respectedfinancial institutions, with 329 years of success, quality and innovationbehind us. We offer careers that provide endless opportunity – helping millionsof individuals and businesses thrive, and creating financial and digitalsolutions that the world now takes for granted.This opportunity is location flexible. We will considerrequests for locating the role at an alternative Barclays’ key UK office fromthat advertised.What will you be doing• Using genuine empathy to create an effortless service on inbound callsand taking responsibility for investigating and resolving client querieseffectively• Engaging with and helping High Net Worth clients via telephone or emailcommunication, ensuring they receive an exceptional experience andservice • Recording client contact accurately on all applicable systems andresponding to client requests in a timely and professional manner • Working pro-actively with Operations and support functions to resolveissues and mitigate errors• Ensuring clients are aware of all aspects of day-to-day banking,including setting up payments and direct debits/ standing orders, cashtransfers and foreign exchange• Being a financial coach by understanding our clients’ needs and how ourproducts and services can help our clients now and in the future • Providing support by coaching, training and sharing knowledge with lessexperienced colleaguesWhat we’re looking for:• Exceptional communication skills, both written and verbal and excellentattention to detail• Excellent computer literacy and very competent keyboard skills• High levels of visual and aural concentration in order to locateand interpret screen based information whilst continuing dialogue with theclient• Proven Customer Service experience with capability to provide anexceptional client experienceSkills that will help you in the role:• Willingness to embrace a challenge in an evolving and changingenvironment• A positive approach with the capability to relate and adapt to a diverserange of personalities• Excellent judgement and decision making skills to deal with complexclient needs and confidence to take ownership of these• Effective negotiation and influencing skillsWhere will you be workingWe’ve been in Scotland for 250 years, and our significance has never been asimportant as it is today. You can find Tay House nestled in a fantastic centralcity location, a short walk from both Central and Charing Cross train stations,and not far from Sauchiehall Street and Argyll Street, two of the city’s mainshopping hubs. We’re committed to giving everyone the opportunity to thrive atBarclays, investing in our people, communities, and facilities – highlighted byour new state-of-the-art campus opening soon in the city centre.