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Sea Logistics Customer Care Specialist

Michael Page Scotland
Job LocationGlasgow
EducationNot Mentioned
Salary25,000 - 32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

As a Sea Logistics Customer Care Specialist, you will play a key role in our clients Sea Logistics department. Through direct contact with their customers, you will be responsible for providing and excellent level of customer care while and ensuring thatthe Operational Care team have all the information necessary to deliver the operation service expected by your customer.Client DetailsOur client has over 76000 employees at some 1,300 locations in over 100 countries, they are arguable one of the worlds leading logistics companies.DescriptionAs a Sea Logistics Customer Care Specialist in Glasgow you will be responsible for the following...

  • Focus on improving customer satisfaction by delivering high quality services to be evidenced via our Net Promoter Score customer thermometer
  • Ensure service excellence through a high level of forwarding and market knowledge, ensuring all requests are carried out to the agreed service levels, procedures and Key Performance Indicators
  • Monitor customer shipments and provide proactive updates to customers and proactively solve problems to ensure customer satisfaction
  • Document, investigate and conduct root cause analysis on any deviations using Kuehne+Nagel systems and manage tasks through Business Process Automation tools
  • Inclusion and transfer of customer requirements into the Kuehne+Nagel systems.
  • Handling all customer inquiries with a high level of customer service, in line with Kuehne+Nagel guidelines and procedures including the provision of problem resolution to complaints in alignment with stakeholders
  • Create, refine and review reports as needed including conducting performance analysis with Kuehne+Nagel Systems and conduct claims management, from reporting through to closure
  • Ensure compliance with company, industry and legal standards is adhered to across the function; this incorporates Quality, Security, Health & Safety and Environment standards
ProfileAny successful candidates for this Sea Logistics Customer Care Specialist based in Glasgow you will need to have...
  • Experience in either freight forwarding or transport planning with key focus on Sea Logistics.
  • Strong customer service orientation and an ability to communicate effectively and confidently with a range of stakeholders
  • Excellent organisational skills, strong interpersonal skills with the ability to problem solve
  • Ability to work to the required customer quality standards and both through own initiative as well as building strong relationships and collaborating with the team
  • Excellent time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines.
  • Resilience to manage change, embrace new technologies and quickly understand and execute new processes
  • Excellent knowledge of MS office, specifically Excel
Job OfferOn offer for this Sea Logistics Customer Care Specialist role based in Glasgow is...
  • A competitive salary of up to £32,000.00

Keyskills :
Sea Logistics Customer Care Specialist

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