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Sales Support Coordinator

Job LocationGlasgow
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

class:($data.displayType === InputTextArea)block__field--full-width : $data.displayType === InputRichText block__field--wide-rich-text :block__field--edit}"> html: $component.getFieldValue($data)">Hilton is looking for a Coordinator to support the administrative, auditing, reporting, lead management and RFP management efforts and processes of multiple Hilton Worldwide Sales Teams. This includes Association, BTS, Corporate, Hilton Direct, Intermediary,International, Lead Management Services (LMS), Leisure and Luxury. Coordinators partner with Executive Directors, Managing Directors, Directors, Managers and Sales Representatives across the Hilton Worldwide Sales teams on support of accounts, eliminationof duplicated effort and further automation and optimisation of business processes, and new, value-added and differentiated services. Coordinators work with Sales Support Management to support a culture aligned with Hilton Worldwide Sales and Commercial Services,evolving our teams into the most sought-after partners in hospitality, freeing up sellers time, and driving efficiency, consistency and governance to maximise performance and drive results.What will I be doing Depending on the location and nature of the BTS, Group or Leisure account and account owner, the Coordinator positions specific responsibilities can be expected to include: Group Lead, meeting space and/or transient RFP delivery and follow-up on behalf of accounts and account owners which involves call support for accounts, customers, and hotels Data requests from accounts and account owners from a variety of sales systems, development of insightful reporting, and integration into output like B2B Marketings QBR decks Group hit list updates on behalf of account owners and participation in the audits and appeals process to ensure hotels provide a full and accurate accounting of booking credit Inbox coverage for specific account owners to cover out of office situations and Fires & Favors support for accounts either through Guest Assistance or directly with hotels Expenses, invoices, travel and events support as needed based on the demands of specific account owners and the availability of pooled support resources to assist Daily reviews of available performance reporting focused on business demands and action plans to address opportunities within their respective Hilton Worldwide Sales team Regular discussions with Managers that cover daily performance, initiatives and objectives details, and personal development, providing 360-degree feedback and course correcting Regular individual and combined team calls and meetings with the BTS, Group and Leisure support teams to discuss team performance, action plans and objectives updates Regular big rock calls/meetings with Sales Support leadership for short visual updates and pulse checks on current initiatives, goals and objectives progress, and commitments to next steps Participating in recurring, educational, team-building, and cross-team events within and between the Sales Support offices in consultation with the Hilton Worldwide Sales teams Developing ideas to solve the teams current stressors, processes taking up the majority of each teams time, contributors to work/life balance issues, and areas resources are being wasted Maintenance of Sales Support best practice documentation for all administrative, auditing, reporting, lead management, and RFP management processes that support exceeding team benchmarks and goals consistently Informing the automation and streamlining needs of Hilton Worldwide Sales using MS Access, SQL and VBA solutions and engaging with Commercial and IT teams on Sales system enhancement testing Rewards and recognition including Circle of Excellence, Birthdays/Service Anniversaries, High Fives/Catch Me at My Best, Spirit/CEO Light & Warmth Awards, and Sales Support-specific programs Engaging with accounts, account owners and B2B Marketing on best practices to educate Sales Support and their BTS, Group and Leisure accounts on Hiltons features and benefits Engaging with other Sales Support teams on opportunities to support key accounts most efficiently and engaging with those BTS, Group and Leisure teams on best practices that provide a consistent customer experience Any and all other job duties as assignedclass:($data.displayType === InputTextArea)block__field--full-width : $data.displayType === InputRichText block__field--wide-rich-text :block__field--edit}"> html: $component.getFieldValue($data)">What are we looking forTo fulfill this role successfully, you must possess the following minimum qualifications and experience: Minimum Education: High School Degree/GED or experience in lieu ofPrevious experience in working in Administrative roles. Experience in MS Excel, Word, PowerPoint,Teams and Outlook applicationsIt would be highly beneficial to have the following skills and experience: Experience in the travel industry, sales systems including OnQ Soliciation Management and Salesforce or project managementWhat will it be like to work for HiltonHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finestin accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a teamto create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Keyskills :
AdministrativeSales Executive

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