RTB - Service Manager

Job Description

As a Barclays RTB Service Manager this is an exciting opportunity where you will be joining The GTSM organisation and this role is a technical service level support specialist who will look to minimise both the number and severity of incidents and potentialproblems to the business/organisation. RTB aims to reduce the adverse impact of Incidents and problems that are caused by errors within the IT infrastructure, and to prevent recurrence of Incidents related to these errors. Barclays is one of the worlds largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creatingfinancial and digital solutions that the world now takes for granted. Working FlexiblyWere committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity forall our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers and clients needs. Whether you have family commitments or youre a carer, or whether you need studytime or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to businessneeds. We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Were flexible on how thisworks and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may chooseto spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances.Please discuss the detail of the working pattern options for the role with the hiring manager. What will you be doing Working with other technology components, BTB/Component teams etc. to complete RTB training Reviewing and automating operationally expensive tasks (frequent batch failures, reporting requirements, etc.,) Owning, maintaining & tracking operational guides for support, knowledgebase, runbooks, rainy day procedures, SLA/OLA documentation, upstream & downstream Engaging with BTB managers on upcoming releases and maintain a 30/60/90-day view tracker Being responsible for onboarding and coordination of releases into active application suite Leading governance for both the incident management & problem process, including actions from problem reviews/severity incidents, attending Service Review Calling with global RTB manager and giving value add to both the process and the outcome Driving Incident management improvements across entire suite of active applications What were looking for: Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals Excellent analytical, communication, organizational and problem-solving skills coupled with a work ethic Produce robust documentation & presentation material for stakeholder consumption operating at varying levels Skills that will help you in the role: Degree in Information Systems or Computer Science or equivalent Relevant experience managing level 2 application support and operations Excellent working knowledge of Service Management tools (Service First or other) and ITIL frameworks Experience with TSQL Skills with MS SQL/Oracle, Query optimization, Performance tuning Where will you be workingOur new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will supportthe community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our tieswith the city and its communities. #management