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Project Specialist

Appcastenterprise
Job LocationGlasgow
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Full Time, Permanent £34,000 pa + Excellent Corporate Benefits PackageCaledonian Sleepers forms a vital part of Scotlands transport network, regularly moving over 3,000 Guests per week. The contract has a workforce in excess of 150 employees and together with several key 3rd party suppliers, delivers a core and unique travelservice between Scotland and England.Here at Serco Caledonian Sleeper, we are recruiting for 2 Project Specialists. In this role, you will be responsible for both project and continuous improvement management and delivery across the contract. Focusing on our guests, colleagues, processes,and system improvements, you will ensure that optimal levels of performance are achieved and will be expected to review processes and procedures with a view to refining and improving them across the contract. You will report into our Business Improvement Managerand will support strategic programmes and transformational projects, ensuring a smooth, timely and successful delivery.These are exciting new roles which will help to support growth within this contract, therefore accountabilities may change as the business evolves. In addition to the above, you will be responsible for managing, facilitating and co-ordinating business improvementactivities including collaboration and engagement, lean process improvements, and continuous improvement initiatives. Other accountabilities of the role will also include:

  • Support and Lead on the project delivery of both Transformational & Business Improvement Projects and Initiatives linked to the satisfaction of KPIs in our contract with Transport Scotland.
  • Creation and management of project information, templates, tools, and team engagement related to assigned projects.
  • Reporting of projects and preparation of governance material as required.
  • Managing, monitoring, and reporting on the progress of projects that reach across the entire contract. Liaising with the project team and wider business to ensure communication and understanding of the project progress, issues and risks are clear.
  • Coordinate the planning, direction, risk management, cost & benefit tracking, interdependency mapping throughout the delivery of assigned projects.
  • Lead problem solving exercises with the department heads to form solutions to improve business practices and processes.
  • Lead inter-departmental groups to deliver changes and measure the improvements made
What youll need to do the roleYou will possess Project Management qualifications and have experience working in a complex project environment and be comfortable handling large amounts of data.Service orientated, can-do approach; with an ability to drive excellent standards of customer satisfaction with a strong blend of Business Improvement experience alongside Project Management knowledge.Finally, you will need to be a team player committed to the highest ethical and professional standards.Why SercoMeaningful and vital work- The nature of our business means you will do interesting work that mattersdelivering essential services that touch peoples lives.A world of opportunity- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. Youll be able to broaden your experience and apply your skills in new ways.Great people - Youll become an integral member of a well-defined and supportive team. who believe passionately in the value of our work.What we offer
  • Up to 6% contributory pension scheme
  • Serco Benefits package - discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • Complimentary travel for employee and dependents on Caledonian Sleeper and Scotrail
  • Reduced travel with most rail operators within GB<span s

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