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Payroll Manager

Pertemps Glasgow
Job LocationGlasgow
EducationNot Mentioned
Salary35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-timeB

Job Description

Pertemps are delighted to be sourcing for a new, exciting Payroll Manager role for a growing client based outside Glasgow. This role offers an excellent salary and benefits package along with a mix of home and office working.The Team Manager will be responsible for leading and managing team members to achieve the delivery of Payroll service excellence. Key duties will include:

  • Responsible for ensuring their team members are skilled (and supported) to the appropriate levels necessary to perform their roles effectively by coaching and ensuring the facilities within the business are best used to maintain their teams developmentof Payroll, product and customer service excellence.
  • To undertake regular personal reviews and to assist the Team Members in the completion of their Personal Development Plans and skills assessments so that they can provide a more complete Payroll service to the customers.
  • Hold regular, structured team meetings encouraging team participation throughout with particular focus on Quality, Engagement, Quarterly Net Promoter approach and Monthly Pulse survey
  • Build & Maintain a relationship with their customers which assists retention and drives improvements in NPS
  • Actively promote and share the key company strategies and messages from the Senior Leadership Team, delivering and driving them positively and appropriately through their teams
  • Establish and maintain a quality culture within the team, ensuring that documented processes and procedures are understood and followed ensuring ISAE3402 compliance
  • Sufficiently developed / confident to support and deputise as and when necessary for the Service Delivery Manager
  • Any other appropriate duties as required
Experience required:
  • Demonstrates knowledge of current Payroll Legislation
  • Demonstrates competency in the delivery of quality Payroll Services
  • Demonstrates competency in the ability to manage the performance of people delivering Payroll Services
  • Demonstrates competency and flexibility in their approach to client management.
  • Demonstrates competency in their ability to effectively run meetings and, share and promote company information and strategies
  • Demonstrable written and verbal communication skills
  • Demonstrable knowledge of PC literacy including the Microsoft Office suite
  • A visible commitment to quality processes and the ability, through their team, to drive efficiency projects to successful conclusions
To find out more please send your cv to Linda Currie.Pertemps acts as both an employment business and an employment agency.

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