Outreach Adviser - North West

Job Description

Job Title: Outreach Adviser - North WestLocation: Homebased - GlasgowSalary: £27,275 Increasing to £31,059 following successful completion of a 6 months probation periodJob type: 12 Month Fixed Term, Full Time.Close date: 3rd December 2023The Company:Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect andenables them to reach their full potential.We are currently looking for an Outreach Adviser to join our vibrant and committed Outreach team in the North West on a 12 Month Fixed Term contract, there will be a potential for the role to be made permanent or to be extended.The successful candidate will be client focused and an excellent listener, have demonstrable experience working with people in sensitive and emotionally demanding situations and be passionate about protecting our vulnerable clients.The post holder will support our national Asylum Services to support our most vulnerable asylum seekers across the UK through a mixture of telephone and face to face advice. You will primarily provide day to day support for clients and partners in need ofOutreach, ensuring that compliance with Home Office standards is met.If you are an excellent communicator, have the ability to diffuse difficult situations and without becoming personally involved and are looking for an exciting role within an ever-growing, fast paced team, wed love to hear from you!Duties and responsibilities:

• Assisting clients with applications for Asylum Support and Move on Services
• Signposting clients to specialised support where required
• To manage a caseload offering appropriate support in a designated timeframe
• Keep accurate and up-to-date case records, complete case follow ups within the requisite time scales and undertake any necessary administrative tasks
• Ensure that their work meets overall quality standards and, where possible, exceeds it in line with Government and other Stakeholder contracted arrangements
• Provide Advice and Guidance to Asylum Seekers as required
• Provide signposting and make referrals to other services as appropriate
• Assist clients, report any issues to accommodation providers and the Home Office to highlight any safeguarding concerns
• Ensure the Outreach and Move on Manager is kept updated with any trends
• Occasionally training or meetings are organised outside of normal working hours. The post-holder will be expected to attend whenever reasonably practicable
• Undertake any other duties which may be assigned from time to time and may include cover for other funded projects.

Experience and skills:

• Excellent interpersonal skills/ability to communicate with diverse groups
• Experience working in a multi-disciplinary and multi-cultural environment
• Proven ability to prioritise and work on your own initiative whilst respecting boundaries
• Ability to work flexibly on own initiative and as part of a team as required
• Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records

What else to expect:

• An induction and training period, where you will learn about Asylum Processes, meet your new colleagues, develop your knowledge of our different inbound and outbound communications, and learn what makes our Outreach team a Great Place to Work
• The role is a homebased role, however the position will be covering the Glasgow region and travel may sometimes be necessary and therefore flexibility is required

This post is subject to a Disclosure and Barring Service (DBS) check and Counter Terrorism (CTC) Check. For CTC application applicant must:

• Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
• Be able to provide continuous UK address history for the previous 5 years
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

Benefits:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme.

Please click on the APPLY button to complete the application form for this role.Candidates with the relevant experience or job titles of: Care Advisor, Helpline Advisor, Customer Service Advisor, Customer Service, Admin, Administrator, Complaints Officer, Customer Support, Customer Service Executive, Customer Service Consultant, CustomerAid, Customer Support Advisor, Customer Services Officer, Client Services Support, Client Support Agent and Customer Services Administrator may also be considered for this role.

Keyskills :
AdminCustomer ServiceCustomer ServicesCustomer SupportCustomer Service AdvisorAdministratorCustomer Service ExecutiveCustomer Service ConsultantCustomer Support AdvisorComplaints OfficerCare AdvisorHelpline AdvisorCustomer Aid