Operations Manager

Job Description

Job Reference: IS/MN/08-11/1010Job Title: Operations ManagerLocation: GlasgowSalary: Competitive Hours per week: Monday to Friday - 08:00 - 16:30 - 40 hours per week Business OverviewAtalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services,energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning servicesto the private and public sectors and supporting the local communities in which it operates.Role OverviewThe Operations Manager will have operational and budgetary responsibility for all aspects of contract management and customer relationship, leading and inspiring a contract delivery team in delivering fully encompassed, £12m+ annual revenue, hard servicesengineering contract across Scotland, for a large public sector organisation. OCS is currently recruiting for an Operations Manager to join our passionate and driven team, based in Edinburgh or Glasgow.Benefits

• Informal hybrid/flexible working arrangements
• 25 days holiday + bank holidays
• Free fruit in our offices
• Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
• Wide range of retail discounts
• Regular social and charity events are held in our offices
• Get involved in charity events in the local community

Wellbeing

• Discounted gym membership
• Eye test £25 voucher and up to £100 towards glasses
• Join our Cycle to Work scheme via salary sacrifice
• Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our D&I initiatives and events
• Access to internal Mental Health First Aiders

Career development and recognition

• Immediate access to “Opportunity” our internal Learning and Development platform
• Required professional membership fees paid for
• Opportunity to win monthly Atalian Servest Superstar Awards
• Long service awards

Key Responsibilities:

• Operational and budgetary responsibility for all aspects of contract management and customer relationship, leading and inspiring a contract delivery team in delivering fully encompassed hard service engineering contracts.
• Provide leadership, inspiration, and control in each aspect of contract delivery.
• Have budgetary accountability for allocated contracts.
• Deliver a contract built on leading-edge technical engineering standards, solutions and technology.
• Deliver a contract that achieves 100% statutory compliance, KPI adherence, and critical engineering asset framework to protect and enhance customer assets. Including core M&E PPM Services, L8, Fire Risk Assessments, building fabric inspections, landscaping,pest control and winter gritting services.
• Ownership of customer relationships, delivering exceptional customer experience, true partnership and collaboration.
• Maximise the potential of OCS, leverage relationships and implement solutions that drive productivity and service enhancements.
• Establish contract performance management procedures including targets and reporting mechanisms.
• Provide leadership, inspiration, and control in each aspect of contract delivery across a large estate portfolio nationally.
• Ensure that the contract team are provided with the necessary levels of support from the wider OCS team.
• Asset management execution and strategic thinking to generate cost saving efficiencies through lifecycle replacements, product specifications and energy saving initiatives.
• Management of 10 direct reports (staff) and 55 indirect reports (engineers).

About You:

• Applicants must have the right to work in the UK
• Experience of working in a similar role for a Hard Services / Facilities Management service provider.
• Qualified to degree level or have extensive experience at Senior Management level running hard services and/or facilities management contracts.
• Strong understanding and demonstration of understanding of critical environment infrastructure, capital project delivery and energy management services.
• Strong commercial and financial acumen including the application of NEC4 contracts.
• Demonstrable track record of successfully working with public sector clients.
• A decisive individual with the ability to work well under pressure.
• Strong management skills and ability to form collaborative working relationships and communicate with a large and varied delivery team.
• Self-motivated and enthusiastic, with good time management and leadership skills.
• A creative thinker, with the ability to develop a solution as well as analyse the problem.

Please note that this position may require security clearance as a contractual requirement.How to apply If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)https://b/form/f3343c912a8643b69cfdc89dc2bbba8f